James Roberts - Technician A / Shop Forman - Skyworks

Summary

Results-driven technician with extensive experience in troubleshooting, preventive maintenance, and quality control. Proven ability to enhance operational efficiency and customer satisfaction through collaborative teamwork and meticulous documentation.

Overview

16

years of professional experience

Work History

Technician A / Shop Forman

Skyworks

Milford

09.2019 - Current

Facilitated prompt troubleshooting and resolution of technical issues to minimize downtime.
Coordinated with team members to streamline operational workflows, enhancing overall efficiency.
Trained new staff on equipment operation and safety protocols.
Participated in continuous improvement initiatives for process efficiency.
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Managed quality control and maintained high level of customer satisfaction.
Executed preventive maintenance procedures according to established schedules, ensuring equipment reliability.
Installed new components or replaced defective parts to restore functionality.

Field Service Technician A

United Rentals

Oklahoma City

01.2010 - 09.2019

Diagnosed mechanical issues and performed necessary repairs on rental equipment.
Installed and maintained equipment at customer sites, ensuring optimal performance across various industries.
Delivered technical support and training to customers on equipment operation, enhancing user proficiency.
Conducted routine inspections to ensure safety and compliance standards were met.
Collaborated with team members to troubleshoot complex service challenges effectively.
Documented service activities in company systems for accurate record-keeping.
Communicated with clients to schedule maintenance and repair appointments efficiently.
Performed on-site installation, routine maintenance and minor repairs to systems.
Drove company vehicle regularly to service customer locations and maintained it through routine inspections.
Delivered outstanding customer service on field visits to meet corporate guidelines.
Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
Observed field safety protocols to prevent injuries and accidents.
Replaced faulty parts or components following diagrams or blueprints.
Reduced customer callbacks and equipment failure by thoroughly reviewing job upon completion.
Assisted with training of junior technicians in proper installation techniques and safety protocols.
Performed troubleshooting on electronic circuits and systems.
Collaborated with other technicians to resolve complex issues quickly and efficiently.
Diagnosed problems using advanced diagnostic tools such as multimeters and oscilloscopes.
Performed annual and preventive system service maintenance.
Reviewed blueprints and manuals to repair and restore optimal functionality.
Operated hand tools and power equipment according to corporate safety procedures.
Analyzed equipment data to isolate and diagnose faults.
Handled telephone support calls to determine issues and provide solutions.
Monitored system performance remotely through data analysis methods such as telemetry readings.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Completed scheduled appointments on time to drive quality service.
Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.

Education

High School Diploma -

Hobbs High

Hobbs, NM

06-1986

Skills

Equipment maintenance
Preventive maintenance
Quality control
Troubleshooting

Safety compliance
Technical documentation
Customer service

Timeline