James Roberts
Temple,TX
Summary
Experienced professional in community moderation and sanctions analysis, skilled in conflict resolution and problem-solving. Demonstrated ability to implement effective guidelines and enhance community bonding, driving positive user experiences and compliance.
Overview
8
8
years of professional experience
Work History
Community Moderator
Discord
12.2022 - Current
- Facilitated community engagement through timely moderation of discussions and user interactions.
- Implemented guidelines to maintain respectful communication within server environments.
- Resolved conflicts among users by employing dispute resolution techniques effectively.
- Monitored chat activity using Discord's moderation tools to ensure compliance with community standards.
- Analyzed community feedback to identify trends and inform policy adjustments for improved user experience.
- Coordinated events and activities that fostered community bonding and increased member participation.
- Led initiatives to enhance server security, safeguarding members against harassment and spam threats.
- Identified trends in user behavior to inform proactive measures against potential issues affecting overall community health.
- Maintained a positive and inclusive online environment by enforcing community guidelines and addressing inappropriate behavior.
Sanctions Analyst
EBay Inc
06.2020 - Current
- Led AML and sanctions screening initiatives to ensure regulatory compliance across multiple jurisdictions.
- Collaborated with cross-functional teams to identify risk indicators and optimize screening methodologies.
- Analyzed complex data sets to identify trends, providing actionable insights for strategic decision-making.
- Established communication channels between departments which improved collaboration and efficiency in the AML and Sanctions Screening process.
- Maintained up-to-date knowledge of regulatory changes impacting the financial industry''s compliance landscape.
- Conducted thorough investigations of potential matches, ensuring accurate identification of true hits.
- Trained new team members on relevant regulations, policies, procedures, and best practices in AML and sanctions screening.
- Participated in various projects aimed at enhancing the organization''s overall compliance program while adhering to industry standards.
- Identified areas for improvement in current processes through regular audits and assessments, leading to enhanced efficiency and effectiveness.
- Provided basic end-user troubleshooting and desktop support.
Sales Manager
Conn's Home Plus
10.2018 - 04.2020
- Led strategic sales initiatives to enhance customer engagement and boost revenue growth.
- Developed and implemented training programs, improving team performance and product knowledge.
- Monitored sales metrics to ensure targets were met, adjusting strategies as necessary for improvement.
- Fostered strong relationships with key clients, enhancing customer loyalty and retention rates.
- Conducted regular performance reviews, providing feedback and coaching to improve team effectiveness.
- Executed promotional campaigns that successfully increased foot traffic and sales volume in-store.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
No Degree - Accounting And Finance
Southern New Hampshire University
Hooksett, NHSkills
- Patience and tolerance
- Strong ethics
- Writing and editing
- Community engagement
- Social media proficiency
- Policy enforcement
- User support
- Content moderation
- Teamwork
- Problem-solving
- Team leadership
- Conflict resolution
Timeline
Community Moderator
Discord
12.2022 - Current
Sanctions Analyst
EBay Inc
06.2020 - Current
Sales Manager
Conn's Home Plus
10.2018 - 04.2020
No Degree - Accounting And Finance
Southern New Hampshire University