James Robertson
Dallas,TX
Summary
Results-driven Manager skilled in maintaining high productivity and efficient task completion. Possess specialized skills in customer relationship management, sales strategy development, and inventory management. Excel in communication, problem-solving, and adaptability to meet diverse client needs and drive sales growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Quik Trip
Dallas, TX
06.2021 - 06.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Manager of Operations
Sonic Drive In
Columbus, MS
09.2000 - 08.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Education
Associate of Arts - Business Administration
Mississippi State University
Starkville, MS05-1993
Skills
- Customer Engagement
- Delegating Work
- Employee Performance Management
- Coaching and Mentoring
- Customer Service
- Team Supervision
- Store Opening and Closing
- Scheduling Employees
Education and Training
other
Certification
Serve Safe & TABC certification
Timeline
Assistant Store Manager
Quik Trip
06.2021 - 06.2023
Manager of Operations
Sonic Drive In
09.2000 - 08.2013
Associate of Arts - Business Administration
Mississippi State University
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