James Robinette

• Managed high call volume with exceptional professionalism and efficiency.
• Logged call information into Zendesk and solutions provided into internal database.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
• Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
• Collaborated closely with sales to identify new leads and help existing customers.

• Addressed incoming customer service inquires and offered creative solutions to increase sales and customer satisfaction levels
• Answered DSD calls assisting stores with service, order processing through AS400 software, and making sure their issues were resolved quickly
• Processed and managed mail orders through M.O.M while helping customers with any questions or concerns about their order
• Recorded product codes and addressed any quality control concerns with products received from Utz and several other brands.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Created approximately 80 quotes and orders daily using SAP, meeting timelines and data entry goals
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Provided clerical support to company employees by copying, faxing, and filing documents.

Lead and trained employees using the AS400 and Cybersource to monitor and detect fraud, saving the company over 100,000 a year annually

• Worked with financial institutions processing 100's of payments daily, while protecting customer's information
• Answered 80-100 inbound calls per day, while multitasking between emails, voice mails, and daily reports

Placed orders for customer's accurately and helped with issues with products or service.

• Recruited blood donors and scheduled appointments with existing donors using Magellan predictive dialer, meeting goals of 1 appointment per hour
• Made outbound calls to follow up with donors regarding their appointments reducing American Red Cross's no-show rate by 80%
• Reviewed medical questions with donors to prevent eligibility issues at their appointment.
• Actively participated in weekly team meetings to discuss progress updates, share best practices, and address any challenges encountered during the recruiting process.

• Placed catalog and online orders for customer's upselling merchandise and additional products exceeding Hanover Direct's 30% goal
• Coached and trained employees using Oracle software to achieve maximum success
• Answered inquiries about products and service answering customer's questions and concerns