James Robinson
Los Angeles,CA
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in mentorship, establishing and nurturing lucrative relationships.
Overview
15
15
years of professional experience
Work History
Sales Manager
Lithia Motors, Inc
10.2024 - 04.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Finance Manager
Lithia Motors, Inc
05.2024 - 09.2024
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Increased sales team effectiveness with comprehensive training on finance options and upselling techniques.
- Enhanced dealership reputation by resolving finance-related customer complaints promptly and effectively.
Sales Associate
Lithia Motors, Inc
11.2023 - 04.2024
- Collaborated with the service department to address any post-sale issues or inquiries from customers.
- Leveraged CRM tools to manage client interactions and follow-ups effectively.
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
- Participated in ongoing training to stay current with industry trends and best practices.
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
- Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
- Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Generated new leads through referrals and networking efforts.
- Boosted sales revenue through effective negotiation and closing tactics.
- Responded to customer enquiries via telephone and email.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Cardinaleway Auto Group
01.2023 - 10.2023
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
- Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
- Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
- Answered telephone and email inquiries from potential customers.
Sales Associate
Lithia Motors, Inc
09.2022 - 12.2022
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Sales Associate
Star Auto Group
03.2022 - 10.2022
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Participated in ongoing training to stay current with industry trends and best practices.
- Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Streamlined the sales process for efficiency, reducing time spent on administrative tasks.
- Boosted sales revenue through effective negotiation and closing tactics.
Barber
A Cut Above The Rest
03.2019 - 05.2022
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
Administrative Chief
United States Marine Corps
11.2013 - 07.2017
- Orchestrated employee training programs that provided team members with essential skills necessary for professional growth opportunities within the organization.
- Generated unique and progressive ideas and developed new and improved approaches, systems or processes to champion change.
- Collaborated with data manager to refine and improve analytics and reporting functions.
- Developed and maintained professional talent management system.
- Built and maintained collaborative work environments across departments.
- Collaborated effectively across departments to address pressing issues impacting the organization''s success efficiently.
- Reduced expenses with thorough budget analysis, identifying areas for cost-cutting measures.
- Managed high-volume workloads, ensuring timely completion of projects while maintaining accuracy and quality standards.
- Implemented time-saving strategies in daily operations to increase overall productivity levels within the office environment.
- Streamlined administrative processes by implementing new software and training staff on its use.
- Improved interdepartmental communication by developing and maintaining effective relationships with colleagues and managers.
- Enhanced office efficiency by delegating tasks, managing schedules, and organizing files.
- Guided staff and provided opportunities for growth by encouraging creativity and ownership.
Administrative Clerk, Team Leader
United States Marine Corps
12.2012 - 11.2013
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced operational efficiency, regularly updated office procedures manual to reflect current practices and guidelines.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Combat Deployments Pay Administrative Clerk
United States Marine Corps
11.2009 - 11.2013
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Contributed to project success by providing administrative support to various teams as needed.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Boosted department efficiency with timely completion of assigned tasks.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Education
Cosmetology License - Barbering And Cosmetology
Paul Mitchell
Pasadena, CA05-2019
High School Diploma -
Olympic Heights Community High School
Boca Raton11-2009
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Client relationship management
- Positive and upbeat
- Analytical problem solver
- Decisive
- Resolution-oriented
- Continuous improvements
Timeline
Sales Manager
Lithia Motors, Inc
10.2024 - 04.2025
Finance Manager
Lithia Motors, Inc
05.2024 - 09.2024
Sales Associate
Lithia Motors, Inc
11.2023 - 04.2024
Sales Associate
Cardinaleway Auto Group
01.2023 - 10.2023
Sales Associate
Lithia Motors, Inc
09.2022 - 12.2022
Sales Associate
Star Auto Group
03.2022 - 10.2022
Barber
A Cut Above The Rest
03.2019 - 05.2022
Administrative Chief
United States Marine Corps
11.2013 - 07.2017
Administrative Clerk, Team Leader
United States Marine Corps
12.2012 - 11.2013
Combat Deployments Pay Administrative Clerk
United States Marine Corps
11.2009 - 11.2013
Cosmetology License - Barbering And Cosmetology
Paul Mitchell
High School Diploma -
Olympic Heights Community High School
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