James Robinson
Tigard
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
11
11
years of professional experience
Work History
Sales Associate
Tuesday Morning
01.2020 - 01.2025
- Delivered exceptional customer service to enhance shopping experiences.
- Assisted in inventory management through effective stock organization and replenishment.
- Collaborated with team members to ensure store presentation met corporate standards.
- Trained new associates on sales techniques and operational procedures.
- Utilized point-of-sale systems for efficient transaction processing and cash handling.
- Led weekly team meetings to discuss performance, goals, and customer feedback initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Electronics
Fred Meyers
06.2017 - 12.2019
- Helped customers by offering informed information on electronics product choices and facilitated smooth closing of sales.
- Developed custom electronics solutions tailored to meet unique client requirements, delivering exceptional results every time.
- Improved design processes by keeping up-to-date with industry trends and emerging technologies in the electronics field.
- Provided specialized care for delicate electronics.
- Delivered friendly, professional and knowledgeable customer service to electronics department customers.
- Established a positive work environment that promoted collaboration and engagement among electronics department employees.
Mobile Phone Consultant
Best Buy
12.2016 - 06.2017
- Provided expert guidance on product features and benefits to enhance customer decision-making.
- Developed strong product knowledge that enabled customized solutions for diverse client needs, increasing overall satisfaction.
- Boosted sales revenue through persuasive communication skills and expert product knowledge.
- Assisted customers with troubleshooting technical issues, ensuring timely resolutions and satisfaction.
- Conducted detailed assessments of customer needs to recommend tailored solutions effectively.
- Developed training materials for new staff to improve onboarding efficiency and knowledge retention.
- Analyzed customer feedback trends to identify areas for service improvement and implement strategic changes.
- Mentored junior consultants on best practices for exceptional customer engagement and support outcomes.
Electronics
Target
05.2016 - 12.2016
- Cashiering.
- Assisted in transporting heavy electronics to vehicles and arranged for electronic products to be delivered to offices and homes.
- Safeguarded sensitive electronics during cleaning processes through careful handling and utilization of appropriate cleaning solutions.
- Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
- Offered technical support for electronics, aiding in decision-making process.
- Designed streamlined workflows for better team productivity and reduced downtime in the electronics department.
Customer Service
Hy-Vee
08.2015 - 05.2016
- In Charge of Returns, Cashiering, Lottery, Western Union, Stocking, Counting Registers, and Closing Department.
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Developed and implemented strategies for top-tier customer service.
- Increased repeat business by providing exceptional customer service experiences.
- Collaborated with customer service team to achieve seamless customer experience.
- Maintained customer service standards for department and company at large.
- Enhanced company reputation through excellent customer service and professional demeanor.
Cashier
Walgreens
11.2014 - 07.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Trained new staff on operational procedures and customer service standards.
- Collaborated with team members to ensure a positive shopping experience for customers.
Interior Cleaner
Todays Carwash
02.2014 - 10.2014
- Maintained cleanliness and organization of vehicle interiors to enhance customer satisfaction.
- Operated cleaning equipment efficiently, ensuring thorough detailing of all surfaces.
- Inspected vehicles for cleanliness standards and reported any issues to management.
- Trained new staff on best practices for interior cleaning processes and safety protocols.
- Provided feedback on equipment performance and suggested improvements for enhanced efficiency.
- Maintained a safe work environment by adhering to safety guidelines when using chemicals or operating equipment.
Education
High School Diploma -
Columbia Basin College
Pasco, WA06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Problem-solving
- Sales expertise
- Store opening and closing
- Conflict resolution
- Cash handling accuracy
Timeline
Sales Associate
Tuesday Morning
01.2020 - 01.2025
Electronics
Fred Meyers
06.2017 - 12.2019
Mobile Phone Consultant
Best Buy
12.2016 - 06.2017
Electronics
Target
05.2016 - 12.2016
Customer Service
Hy-Vee
08.2015 - 05.2016
Cashier
Walgreens
11.2014 - 07.2015
Interior Cleaner
Todays Carwash
02.2014 - 10.2014
High School Diploma -
Columbia Basin College