James Roche
Thomasville,NC
Summary
Dedicated Transportation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Logistical Transportation Manager with 20+ years background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management, and verbal communication talents.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Transportation Performance Manager
Nestle USA
Raleigh, NC
12.2020 - Current
- Developed, tracked and analyzed variance of key performance measurements.
- Implemented weekly conference calls with carriers to review KPI's and performance measures such as On Time Delivery, FourKites tracking, etc.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Evaluated current processes to develop improvement plans.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
Nestle Private Fleet Terminal Manager
Nestle USA
Raleigh, NC
05.2019 - 12.2020
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Handled customer complaints and revised process to improve service, boosting customer service scores.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Monitored employee performance and productivity.
East Area Shuttle Manager
Nestle USA
Raleigh, NC
04.2014 - 05.2019
- Worked cross functionally to help identify and implement cross-dock facilities across the southeast market.
- Managed labor assignments and equipment allocations and met transportation, operations and production.
- Worked closely with personnel, customers and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Drove operational improvements which resulted in savings and improved profit margins.
- Identified issues, analyzed information and provided solutions to problems.
District Sales Leader
Nestle USA
Raleigh, NC
01.2010 - 04.2014
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Established clear objectives and helped team members develop plans to achieve quotas.
- Coordinated activities of team of professionals covering the Eastern NC territory.
- Conducted ride-alongs with sales representatives to ensure Safety practices as well as DOT compliance.
Senior District Coordinator
Kraft Pizza Company
Raleigh, NC
08.2005 - 08.2007
- Implemented a mobile truck repair service to service and repair trucks on site.
- Managed all truck repairs and scheduling for the Raleigh NC, Dunn NC, Tarboro NC and Wilmington depots with 3rd party vendors.
- Serviced and assessed routes for company standards and processes throughout Eastern NC for vacationing sales representatives.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Delivered product to customer locations within specific timeframes
Retails Sales Representative
Kraft Pizza Company
Raleigh, NC
01.2002 - 08.2005
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Expanded customer base and boosted profit within product line.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
Education
High School Diploma -
Jessie O. Sanderson High School
Raleigh, NCCertified Transportation Professional
National Private Truck Council
Jacksonville, FL04.2019
Skills
- Teamwork and Collaboration
- Team-building
- Flexible and Adaptable
- MS Office
- Self-Motivated
- Planning and Coordination
- Microsoft Software Proficiency
- Training and Development
- Critical Thinking
- Problem-Solving
- PPE Compliance
Certification
- Certified Transportation Professional, The National Private Truck Council, April 2019.
Timeline
Transportation Performance Manager
Nestle USA
12.2020 - Current
Nestle Private Fleet Terminal Manager
Nestle USA
05.2019 - 12.2020
East Area Shuttle Manager
Nestle USA
04.2014 - 05.2019
District Sales Leader
Nestle USA
01.2010 - 04.2014
Senior District Coordinator
Kraft Pizza Company
08.2005 - 08.2007
Retails Sales Representative
Kraft Pizza Company
01.2002 - 08.2005
High School Diploma -
Jessie O. Sanderson High School
Certified Transportation Professional
National Private Truck Council
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