Experienced HR professional currently working on a Master's in HR Strategic Management with a strong background in onboarding, HR operations, and employee support. Collaborative team player skilled in process improvement and compliance. Exceptional customer service experience in the hospitality industry.
Engaging with guests to fulfill their reservation bookings and cater to their ongoing and upcoming travel needs.
Providing effective solutions for guests facing travel-related challenges.
Provided exceptional customer service to guests, while handling ticket sales and maintaining a professional demeanor as a representative of the zoo.
Ensured efficiency of guests by welcoming and overseeing the cleaning and maintenance of rental equipment
Oversaw Cast Member performance during check-in and check-out processes, supported Cast Members in handling guest interactions that escalated, and offered regular feedback on daily performance.
• Monitor daily lobby operations and resort efficiency
Demonstrated outstanding guest service skills while assisting with the check-in and check-out process.
• Back office responsibilities, organization of payments and room assignments, and training new cast