James Roddy

• Facilitated efficient and seamless integration of daily hires through onboarding processes
• Streamlined daily hire support by working closely with teams from HRIS, transactions, and the service center, utilizing the capabilities of Workday and SAP systems.

• Facilitated onboarding processes for daily hires, ensuring efficient and seamless integration into the company
• Provide resolution to general HR inquiries, providing comprehensive support and guidance across all aspects of human resources
• Collaborated with HRIS, transactions, and the service center to enhance support for daily hires, utilizing Workday and SAP systems
• Developed and implemented a streamlined onboarding process for daily hires, improving efficiency and adherence to company guidelines
• Oversaw the completion of all necessary paperwork and provided structured training to ensure a smooth onboarding experience
• Worked closely with daily hires to address questions or concerns, offering guidance on company policies and procedures
• Maintained compliance with relevant employment laws and internal policies, ensuring daily hires were well-informed and followed regulations
• Actively participated in continuous process improvement initiatives, contributing to enhancing HR practices
• Collaborated with cross-functional teams to foster a positive working environment and resolve employee-related issues.

• Provide itinerary planning support for incoming Guests, including reservations and property amenity information
• Collaborate extensively with all levels of the business, from VIP tours to addressing Guest concerns
• Deliver exceptionally courteous service with genuine, enthusiastic, attentive, and engaging behavior.

Engaging with guests to fulfill their reservation bookings and cater to their ongoing and upcoming travel needs.

Providing effective solutions for guests facing travel-related challenges.

Provided exceptional customer service to guests, while handling ticket sales and maintaining a professional demeanor as a representative of the zoo.

Ensured efficiency of guests by welcoming and overseeing the cleaning and maintenance of rental equipment

Oversaw Cast Member performance during check-in and check-out processes, supported Cast Members in handling guest interactions that escalated, and offered regular feedback on daily performance.

• Monitor daily lobby operations and resort efficiency

Demonstrated outstanding guest service skills while assisting with the check-in and check-out process.

• Back office responsibilities, organization of payments and room assignments, and training new cast