James Roldan Martinez
111 Stardust Ln Selma,NC
Summary
Dynamic leader with a proven track record at Food Lion, enhancing customer satisfaction and streamlining operations. Excelled in team building, mentoring staff to exceed service standards. Achieved notable improvements in efficiency and customer engagement, demonstrating exceptional problem-solving and technical support skills.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Personable Assistant Customer Service Manager offering two years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
8
8
years of professional experience
Work History
Assistant Customer Service Manager
Food Lion
07.2022 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Helped approximately 35 customers paying utilities through Money Orders and Western Union per day
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Built relationships with customers to encourage repeat business.
Food Lion To Go Lead
Food Lion
05.2022 - 07.2022
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Trained new employees on best practices for To-Go Shopper responsibilities, fostering team efficiency and consistency in service quality.
- Shopped as quickly and as efficiently as possible to meet customer's best pick-up time.
- Managed to shop at least 15 orders per eight hour shifts.
Meat Department Associate
Food Lion
12.2021 - 05.2022
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
- Streamlined department operations by maintaining clean work areas and properly storing equipment after use.
- Contributed to team efficiency, assisting with unloading deliveries and stocking shelves in a timely manner.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Prepared and packaged meat products by cutting and grinding meat to company specifications.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Customer Lead
Food Lion
08.2018 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Ensured proper sanitization of carts during the COVID-19 pandemic, prioritizing health and safety measures for both customers and employees.
- Helped train new employees in safe practices and company procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and pallet jacks.
Cashier
Carlie C's, IGA
06.2017 - 08.2018
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Demonstrated adaptability when working under pressure in fast-paced peak hours.
Education
High School Diploma -
East Wake High School
Wendell, NC06-2017
Skills
- Effective Problem Resolution
- Fluent in Spanish
- Informed Decision-Making
- Dependable and Timely
- Employee Onboarding Training
- Troubleshooting Expertise
- Reliable Commitment to Quality
- Resilient Change Agent
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Customer Service Manager
Food Lion
07.2022 - Current
Food Lion To Go Lead
Food Lion
05.2022 - 07.2022
Meat Department Associate
Food Lion
12.2021 - 05.2022
Customer Lead
Food Lion
08.2018 - 12.2021
Cashier
Carlie C's, IGA
06.2017 - 08.2018
High School Diploma -
East Wake High School
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