James Roman
The Bronx,NY
Summary
Highly efficient Customer Service professional well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
14
14
years of professional experience
Work History
Crew Member
Trader Joe’s
08.2019 - Current
- Provided exceptional customer service by assisting customers with their inquiries and helping them locate products.
- Stocked shelves, rotated merchandise, and maintained overall appearance and cleanliness of stores.
- Operated cash registers, processed over 250+ transactions daily, and handled payments.
- Drove sales of departments as order writer and section leader resulting in becoming #1 across all locations stores.
Customer Service Representative
The Farmers Dog
12.2021 - 11.2023
- Tracked and documented customer interactions, maintaining detailed records of customer inquiries, comments, and complaints.
- Managed about 500 customer inquiries weekly via text, call, and email, consistently meeting or exceeding response time targets.
- Utilized CRM tools to document and track customer interactions, ensuring personalized approach to service.
- Collaborated with other departments as needed to meet customers' needs and report on feedback.
Customer Service Manager
Guitar Center
07.2014 - 05.2019
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Cultivated culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Opened and closed location and managed cash pick ups and deposits.
- Consistently met quarterly deadlines resulting in over $11 Million in sales.
Apple Specialist
Apple
03.2010 - 04.2014
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
- Streamlined store operations by efficiently managing inventory and maintaining optimal stock levels.
- Boosted sales performance by 20% through effective demonstration of product features and benefits.
- Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
Education
Regents Diploma -
New Design High School
New York, NY06.2009
Skills
- Understanding Customer Needs
- Excellent communication skills, both verbal and written
- Effective Client Management
- CRM Software Experience
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Detail Oriented
Timeline
Customer Service Representative
The Farmers Dog
12.2021 - 11.2023
Crew Member
Trader Joe’s
08.2019 - Current
Customer Service Manager
Guitar Center
07.2014 - 05.2019
Apple Specialist
Apple
03.2010 - 04.2014
Regents Diploma -
New Design High School