James Roob
Waterloo
Summary
My goal is to obtain a position within a company that values exceptional customer service and recognizes employees for their individual contributions. In return, they will have a dedicated team member that pursues excellence and exudes company pride.
Overview
17
17
years of professional experience
Work History
Account Manager IV
Hilti North America
01.2020 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Store Manager I
Hilti North America
02.2019 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Framing Assistant
Visionary Home Builders
02.2018 - Current
- Assist with residential framing jobs, seeing them through from start to finish
- Measure, mark, cut and assemble framing projects
- Operate power tools and forklift
- Maintain the job site at the end of each workday
- Provide accuracy in workmanship while meeting deadline provided to clients
Owner/Operator
Sandscaper, LLC
04.2017 - Current
- Make sales calls and submit bids to potential clients
- Operate laborious equipment to reclaim sand from lakes to repair erosion on private beaches
- Ensure quality of workmanship is top notch and exceeds client’s expectations
- Perform general property repairs upon client’s request
- Maintain all equipment and perform all equipment repairs
- Maintain client files including financial transactions
Territory Manager
Ecolab
04.2013 - 03.2017
- Coordinated sales and service with cross-divisional peers (marketing, asset leasing, and customer service)
- Ordered, purchased, tracked and kept inventory of stocked items
- Coordinated co-operations with distributors/tracking companies
- Responded to inquiries from prospective clients and current clients regarding purchased products and equipment
- Developed business relationships through cold-calling and set appointments
- Developed and implemented strategic sales plans to increase profits
- Identified client needs and influenced decision makers
Route Sales
Ecolab
02.2010 - 04.2013
- Instilled confidence that every aspect of a client’s cleaning and sanitation operation were compliant with health codes
- Combined sales skills with mechanical aptitude to manage and grow customer base
- Completed, on average, 90 routine sales calls and 20-30 extra service requests monthly
- Enhanced customer satisfaction by installing, monitoring and repairing dish machines and dispensing equipment
Sales
Quality Brands of Omaha
04.2009 - 02.2010
- Visited 40 accounts on a weekly basis to develop relationships with store managers
- Took inventory in accounts and used forecasting to determine future needs
- Monitored product movement and shifted inventory accordingly
- Sold new products into accounts to help company meet sale goals
- Worked with store managers on allowing product displays or taste testing events to promote products
Merchandiser
Quality Brands of Omaha
07.2008 - 04.2009
- Provided feedback on product movement, monitoring slow sellers
- Stocked product at the right time and in the correct quantities
- Developed relationships with store/beverage managers to obtain best product placement for displays and ensuring best-selling potential
- Assembled product displays, meeting or exceeding standardized guidelines
- Attended merchandising and sales classes and meetings
Education
Bachelors of Science - Public Recreation, Business
South Dakota State University
Brookings, SD12.2001
Skills
- Machinery operation
- Waste management
- Construction scheduling
- Safety management
- Framing expertise
- Roofing installation
- Change order management
Accomplishments
- Collaborated with team of 5 in the development of custom homes.
- Achieved goals by completing all tasks assigned with accuracy and efficiency.
Awards
Nuron launch tool volume sales winner 2022 - EU Trip to Lichtenstein, Promoted to Sales Position at Quality Brands in 2009, Promoted to Territory Manager at Ecolab in 2013, Received Route Budget Achievement Award for Ecolab in 2011, 2012, 2013 and 2016, #1 in district for New Program Ratio (NPR) and Keystone Sales Ready to Use (KSR) in 2015, Received Food Safety Solutions Highest Sales Increase Award for Ecolab in 2016, Recognized in 2016 for growing business from 2.2% to 6.4% and retaining business, Served as preferred trainer and coach for new employees while at Ecolab and Hilti
Timeline
Account Manager IV
Hilti North America
01.2020 - 09.2024
Store Manager I
Hilti North America
02.2019 - 12.2020
Framing Assistant
Visionary Home Builders
02.2018 - Current
Owner/Operator
Sandscaper, LLC
04.2017 - Current
Territory Manager
Ecolab
04.2013 - 03.2017
Route Sales
Ecolab
02.2010 - 04.2013
Sales
Quality Brands of Omaha
04.2009 - 02.2010
Merchandiser
Quality Brands of Omaha
07.2008 - 04.2009
Bachelors of Science - Public Recreation, Business
South Dakota State University
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