JAMES RORICK
NEW HAVEN,IN
Summary
Customer-focused Front Desk Agent skilled in managing check-in and check-out processes while enhancing guest relations. Utilizes effective communication and problem-solving skills to ensure positive experiences and foster repeat business. Committed to delivering exceptional service in fast-paced environments, building strong relationships with guests and colleagues.
Overview
11
11
years of professional experience
Work History
Shuttle Driver
Don Ayres Honda
Fort Wayne, IN
07.2025 - Current
- Transported riders to work or home safely and efficiently.
- Maintained van safety through regular maintenance checks.
- Keep the rider safe during the transport.
- Inspected vans and reported issues to management for timely resolutions.
- Maintained cleanliness of the vehicle to ensure a pleasant experience for riders.
Driver
CTN (Community Transportation Network)
Fort Wayne, IN
10.2023 - 04.2025
- We transport Rider to their appointment and treatment.
- Safety hooks a wheelchair so they can transport.
- Maintained van safety to ensure compliance with road safety standards.
- Keep the rider safe during the transport.
- Maintain a schedule with Mediroutes and get everything update.
- Conducted inspections using whip around, reporting issues to management for resolution.
- Provided door-to-door service to enhance rider convenience and accessibility.
- Doing discharge from hospital.
- Cleaned vehicle regularly to maintain hygiene standards.
- Work on special event.
Front Desk
Staybrige Suite
Fort Wayne, IN
12.2021 - 10.2023
- Gained diverse experience across various assignments, including front desk responsibilities.
- Assign housekeepers rooms to be cleaned and ensuring the hotel's established standards of cleanliness.
- Reported maintenance deficiencies and addressed guest requests or complaints to enhance guest satisfaction.
- Ensure the confidentiality and security of all guest's rooms.
- Basic computer skill, Microsoft word, Microsoft excel, email.
- Operated shuttle vehicle for guest transport between hotel and local attractions.
- Checked in and out guests efficiently to ensure smooth operations.
- Direct bill, dealing with guest problem, cleaning room, cleaning the lobby, set up Breakfast.
Janitorial
Camacho Janitorial
Fort Wayne, IN
04.2021 - 10.2021
- Ensured safety and cleanliness of courtroom and office, adhering to protocols for handling and disposal of biological waste.
- Maintained clean floors in designated areas to promote a safe and hygienic environment.
Front Desk
Hilton / Hampton
Fort Wayne, IN
11.2020 - 03.2021
- Gained diverse experience through various assignments, including front desk responsibilities.
- Assigned rooms to housekeepers for cleaning, upholding hotel standards of cleanliness.
- Responsible for reporting any maintenance deficiencies and handling guest's requests or complaints.
- Ensure the confidentiality and security of all guest's rooms.
- Basic computer skill, Microsoft word, Microsoft excel, email.
- Operated shuttle vehicle to transport guests between locations.
- Checked in and out guests, ensuring a smooth and welcoming reception process.
- Direct bill, dealing with guest problem, cleaning room, cleaning the lobby, set up Breakfast.
Environmental service Tech
PARKVIEW HEALTH
Fort Wayne, IN
02.2019 - 03.2020
- Ensured safety and cleanliness of hospital environments, demonstrating expertise in handling and disposing of biological waste.
- Executed floor care in patient rooms, upholding high hygiene standards to support patient health and safety.
valet & shuttle
Progressive Parking
Fort Wayne, IN
10.2018 - 02.2019
- Responsibilities Include: Valet Cars for Guest at Parkview.
- Responsible for safely transporting passengers between designated locations, typically following a predetermined route, by operating a shuttle van or bus, ensuring passenger comfort and timely arrival while adhering to traffic laws and maintaining a clean vehicle.
- Assisted with luggage and provided customer service; inspected vehicles before trips, adhered to schedules, communicated with dispatch, and performed minor maintenance.
office coffee route
Anthony Wayne Vending
Fort Wayne, IN
02.2015 - 08.2018
- Responsibilities include Operating a forklift truck safely.
- Basic computer skill, Microsoft word, Microsoft excel, email.
- Stock my truck, keeping track of inventory, maintaining stock.
- Pulled products for customer delivery while maintaining a positive attitude.
- Stock product on the shelf.
- Managed shipping and receiving operations, ensuring timely processing of goods.
- Drove box truck for warehouse operations, inspected vehicle before each trip, followed schedule, communicated with dispatch, and performed minor maintenance.
Education
High School -
New Haven High School
New Haven, IN06-2002
Skills
- Endorsement and payroll
- Schedule and budget management
- Cash drawer balancing
- Inventory control and reporting
- Fundraising management
- Vehicle inspection and maintenance
- Transportation safety protocols
- Customer service excellence
- Defensive driving techniques
- Passenger assistance skills
- Flexible scheduling abilities
- Basic computer proficiency
- Microsoft Office suite expertise
- Floor care and housekeeping
- First aid and CPR certification
- Valid [state] driver's license
- Front desk operations management
- Check-in and reservation procedures
- Problem-solving capabilities
- Team collaboration skills
- Safety and security procedures oversight
Activities
Lions Club, 01/01/04 - Present, 1st Vice President, 2014, 2015, 2016, 2017, President, 2015, 2016, 2018, 2019
References
References available upon request.
Timeline
Shuttle Driver
Don Ayres Honda
07.2025 - Current
Driver
CTN (Community Transportation Network)
10.2023 - 04.2025
Front Desk
Staybrige Suite
12.2021 - 10.2023
Janitorial
Camacho Janitorial
04.2021 - 10.2021
Front Desk
Hilton / Hampton
11.2020 - 03.2021
Environmental service Tech
PARKVIEW HEALTH
02.2019 - 03.2020
valet & shuttle
Progressive Parking
10.2018 - 02.2019
office coffee route
Anthony Wayne Vending
02.2015 - 08.2018
High School -
New Haven High School