James Rose
Lanham,MD
Summary
As a detail-oriented Flooring Specialist, I am proficient in various flooring installation methods and possess expertise in all areas of the floor covering idustry. I am dedicated to efficiency, adhering to budgets, and delivering top-quality work. With 20 years of experience, I am a customer-focused sales professional skilled in building relationships, fostering partnerships, and enhancing profit channels. As a strategic thinker, I excel in expanding network connections, effectively introducing products, developing territories, and uncovering customer needs to provide tailored solutions. I am a committed job seeker known for meeting company objectives through consistent and organized practices, thriving under pressure, and adapting to new situations and challenges to elevate the organizational brand. As a personable and committed Customer Service Representative, I have extensive experience in the flooring industry, am a reliable team player with an upbeat attitude, and have a track record of establishing rapport with clients. I am driven to uphold customer satisfaction and contribute to company success, with a clear passion for nurturing relationships, developing partnerships, and driving business growth.
Overview
20
20
years of professional experience
Work History
Floor Covering Installer
Architect of the Capitol
Washington, DC
11.2022 - Current
- Measured and cut floor coverings to fit specific areas according to measurements.
- Applied adhesives to sub-floor surfaces in order to secure floor covering.
- Installed various types of carpets, rugs, tiles, and vinyl floors with hand tools.
- Repaired or replaced damaged or worn sections of existing floor coverings.
- Inspected installed floor coverings for defects such as wrinkles or seams that have not been properly secured.
- Performed maintenance on tools and equipment used in the installation process.
- Maintained a safe working environment by following all safety protocols and guidelines.
- Loaded and unloaded materials from delivery vehicles using proper lifting techniques.
- Removed old carpeting prior to installing new one.
- Checked finished product for quality assurance.
- Resolved customer complaints related to installation issues.
- Adhered strictly to industry standards when performing installations.
- Trimmed and installed padding to specified dimensions to meet client requirements.
- Measured, marked and cut carpeting to size with hand-held and powered tools.
- Attended training sessions relevant to the trade as needed.
- Maintained records of supplies used on each job site.
- Instructed apprentices in the proper use of tools and techniques required for successful installations.
- Read plans, instructions or specifications to determine work activities.
- Ensured all work areas were clean upon completion of project.
- Removed existing flooring and discarded old material.
- Cut and trimmed flooring to suit specified areas before installation.
- Inspected floor surface, assessed conditions and corrected potential imperfections affecting carpet and flooring installations.
- Completed paperwork associated with each job accurately and promptly.
Trades Chief
University of Maryland, College Park
College Park, MD
10.2011 - 10.2024
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Measured and cut flooring materials to fit the dimensions of each room.
- Installed carpet, tile, laminate, and hardwood flooring in residential and commercial settings.
- Performed minor repairs to existing floors before installation process began.
- Prepared surfaces for installation by cleaning and leveling them.
- Applied adhesives to subfloors prior to laying down new flooring material.
- Worked with a variety of tools including saws, hammers, drills, screwdrivers.
- Removed old flooring materials such as carpets or tiles when necessary.
- Checked finished installations for accuracy and quality assurance purposes.
- Measured, marked and cut carpeting to size with hand-held and powered tools.
- Repaired diverse flooring types using tools and equipment.
- Evaluated work areas before planning flooring layout for different projects.
- Reviewed blueprints and drawings to determine layout of floor planks or tiles accurately.
- Assisted in loading and unloading trucks with supplies needed for job sites.
- Maintained clean work areas throughout project duration.
- Applied waterproofing compounds and filled cracks with materials such as plaster, putty or grouting.
- Read plans, instructions or specifications to determine work activities.
Assistant Manager
Classic Carpets Inc.
Jessup, MD
06.2004 - 10.2011
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Served as a liaison between staff members and senior management personnel.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Completed inventory audits to identify losses and project demand.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Led teams in the installation of flooring for both commercial and residential projects.
Education
High School Diploma -
Long Reach High School
Columbia, MD05-2003
Skills
- Flooring Removal
- Vinyl Flooring Expertise
- Resilient Flooring Knowledge
- Concrete Grinding
- Material Estimation
- Seam Welding
- Underlayment Installation
- Floor Repair
- Staircase Carpeting
- Flooring Adhesives Application
- Custom Inlays
- Moisture testing
- Surface leveling
- Rubber Flooring Installation
- Quality-conscious
- Waterproofing knowledge
- Strong organization skills
- Confident and positive attitude
- Installation Management
- Results-Driven
- Task Delegation
- Work Order Interpretation
- Deadline Management
- Written Communication
- Continuous Improvement
- Problem-Solving
- Analytical Thinking
- Reliability
- Decision-Making
- Adaptability
- Goal Setting
- Attention to Detail
Timeline
Floor Covering Installer
Architect of the Capitol
11.2022 - Current
Trades Chief
University of Maryland, College Park
10.2011 - 10.2024
Assistant Manager
Classic Carpets Inc.
06.2004 - 10.2011
High School Diploma -
Long Reach High School