James Rose
El Paso
Summary
Diligent "future" manager with proven ability to train and mentor staff effectively, ensuring smooth shift operations and adherence to company standards. Successfully implemented training programs that enhanced team performance and reduced onboarding time. Demonstrated proficiency in communication and leadership skills, fostering a collaborative and productive work environment.
Overview
6
6
years of professional experience
Work History
Manager
Cactus Flats
01.2019 - 06.2022
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Server Shift Leader
Brinker Internationl, Chili's Grill & Bar
06.2022 - 03.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Bartender Trainer
Famous Daves BBQ
02.2023 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Shift Trainer
Dion's
05.2024 - Current
- Improved employee performance by developing comprehensive training materials and conducting hands-on training sessions.
- Increased overall efficiency of shift operations by conducting regular reviews of procedures and suggesting improvements where necessary.
- Developed strong relationships with department heads, working closely to identify specific training needs unique to their teams.
Education
High School Diploma -
Franklin High School
05.2019
Associate of Applied Science - Business Administration
El Paso Community College
El Paso, TX08-2023
Bachelor of Science - Business Management
The University of Texas At El Paso
El Paso, TX04-2027
Skills
- Customer Service Management
- Well-versed in sales
- Knowledgeable about wine and liquor
- Safe Food Handling
- Money Handling
- Experienced in Microsoft Excel, Word, and Office
Timeline
Shift Trainer
Dion's
05.2024 - Current
Server/Bartender Trainer
Famous Daves BBQ
02.2023 - 05.2024
Server Shift Leader
Brinker Internationl, Chili's Grill & Bar
06.2022 - 03.2023
Manager
Cactus Flats
01.2019 - 06.2022
High School Diploma -
Franklin High School
Associate of Applied Science - Business Administration
El Paso Community College
Bachelor of Science - Business Management
The University of Texas At El Paso
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