JAMES ROSEMOND

• Assist with onboarding new residents by managing applications, certifications, and lease renewals.

• Ensure compliance with local, state, and federal housing regulations, including LIHTC and HPD guidelines.

• Coordinate routine and emergency maintenance requests, collaborating with vendors and building staff for timely resolution.

• Monitor rent collections, identify discrepancies, and resolve tenant account issues.

• Conduct site inspections and REAC preparations to ensure property standards are upheld.

• Complete timely tenant recertifications to maintain program compliance.

• Maintain communication between property management and residents to address concerns and improve service quality.

• Support highest standards of conduct and service to support company reputation.
• Listen to customer desires and needs to recommend optimal products.
• Work with new employees on procedures and policies, interacting with customers, cleaning areas, and making orders.
• Enthusiastically engage customers during busy periods to keep the mood light and fun.

• Conducted financial analysis for market-based research to inform assumptions.
• Reviewed open Requests for Proposals related to on-site development to assist with interview questions for prospective tenants.
• Utilized communication skills to promote positive working relationships with both vendors and tenants.
• Tracked program/project data and reporting progress for all capital projects in collaboration with the finance department.
• Undertook various administrative responsibilities as required, such as invoice processing, maintenance of meeting notes, and scheduling site visits.
• Managed the successful implementation of a hot desk coworking concept for Building 107 on Governor's Island.

• Generated leads by creating hundreds of open listing ads to attract prospective tenants.
• Researched surplus/dispositions, analyzing property taxes, value assessment of RE holdings, and several ad hoc projects within the department.
• Assisted in research and marketing information from the MRIS system to map sales.
• On-site assistant for house showings and clerical work, including database entry, answering phones, and organizing appointments.
• Maintained awareness of income tax regulations, building and tax laws, and growth possibilities of property areas.

• Participated in negotiations for financing various commercial and residential real estate deals.
• Assisted with residential Real Estate sales by conducting property showings, listings, and home analyses.
• Advised team on available properties by researching the current real estate market.
• Communicated potential real estate sales to the overseeing investor.
• Coordinated seller communication on behalf of overseeing investors.