Summary
Overview
Work History
Education
Skills
Timeline
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James Ross

Van Buren, MI,MI

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

NRC Alliance
09.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Men's Specialist

Gap Inc, Old Navy
10.2013 - 04.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Developed and implemented successful strategies to increase sales and profits.
  • Set and managed merchandise budgets to maximize profits and control expenses.
  • Collaborated with marketing team for prompt promotion of products.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Reviewed customer feedback to identify trends and improve product selection.

Education

No Degree - Industrial Design

Wayne State University
Detroit, MI
05.2026

No Degree - Liberal Arts

Henry Ford College
Dearborn, MI
05.2025

Skills

  • Desktops, Laptops and Mobile Devices
  • Inventory Control
  • Mathematical Calculation and Reasoning
  • Advertising Campaign Development
  • Cash Auditing
  • Pricing and Markdowns
  • Retail Operations
  • Transaction Processing
  • Customer Experience
  • Time Management
  • Leadership
  • New Hire Training
  • Sales Promotion
  • Customer Service
  • Incident Reports
  • Sales Expertise
  • Attention to Detail
  • Team-Building Exercises
  • Shoplifter Detention
  • Sales Techniques
  • Customer Relations
  • Stock Rotation
  • Store Opening and Closing
  • Answering Customer Questions
  • Staff Supervision
  • Assignment Delegation
  • Sales and Marketing
  • Coaching and Mentoring
  • Seasonal Displays
  • Oversee Vendors
  • Maintaining Clean Work Areas
  • Special Assignments
  • Guest Relations
  • Product Merchandising
  • Credit Card Applications
  • Team Meetings
  • Window Displays
  • Cash Register Operations
  • Visual Displays
  • Store Leadership
  • Design Changes
  • Loss Prevention Goals Monitoring
  • Corrective Actions
  • Store Operations
  • Team Collaboration
  • Employee Engagement
  • Customer Loyalty
  • Safety Monitoring

Timeline

Assistant Store Manager

NRC Alliance
09.2022 - Current

Men's Specialist

Gap Inc, Old Navy
10.2013 - 04.2022

No Degree - Industrial Design

Wayne State University

No Degree - Liberal Arts

Henry Ford College

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James Ross