Summary
Overview
Work History
Education
Skills
Achievements And Accreditations
Timeline
Generic

James Ross

Clearwater

Summary

Experienced and goal-oriented leader with excellent problem-solving and time management skills. With a focus on professionalism, completeness, delegation, and team support, a successful and profitable service department is always attainable.

Overview

27
27
years of professional experience

Work History

Shop Foreman

Dayton Andrews Chrysler Jeep Dodge Ram Fiat
05.2005 - Current
  • Shop foreman, leading a team of up to 18 technicians and overseeing operations
  • Some time served as Service Manager
  • Considerable customer-facing experience
  • Extensive experience in diagnosing difficult concerns, focusing on electrical and in-depth driveability
  • Extensive experience in training technicians in methodology beyond that supplied by the manufacturer
  • Buyback repairs - diagnosing and repairing issues that other service departments have been unsuccessful in resolving
  • Extensive experience in warranty claim reviews to ensure payment
  • Property management experience to ensure code adherence
  • Extensive hybrid and BEV experience

Service Technician

Five Star Automotive
05.2004 - 03.2005
  • Service technician for an independent full service shop specializing in Chrysler products
  • Experience in write-up, customer interaction, and compiling estimates

Service Technician

Carl Gregory Chrysler Jeep
04.1998 - 01.2004
  • Service technician, secondary team leader (team of 7 technicians)
  • Specializing in electrical, driveability, transmission, and driveline diagnostics and repair

Education

Associates Degree - Automotive Technology

Eastern Maine Technical College
05.1997

Introduction to Automotive Technology - undefined

Eastern Maine Vocational Technical Institute
05.1995

Skills

  • FCA SID - S05577A
  • Primary Position: 18 - Shop Foreman
  • Secondary Position: 09 - Service Manager
  • Secondary Position: 3E - Certified EV Technician

Achievements And Accreditations

  • ASE sponsored diagnostic competition, second in state (1995)
  • Master ASE certified (re-certified)
  • Air conditioning recovery and recycling certified
  • SRT brand immersion training
  • Certified SRT Viper Technician

Timeline

Shop Foreman

Dayton Andrews Chrysler Jeep Dodge Ram Fiat
05.2005 - Current

Service Technician

Five Star Automotive
05.2004 - 03.2005

Service Technician

Carl Gregory Chrysler Jeep
04.1998 - 01.2004

Introduction to Automotive Technology - undefined

Eastern Maine Vocational Technical Institute

Associates Degree - Automotive Technology

Eastern Maine Technical College

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