James Rossiter
Highlands Ranch,CO
Summary
Dynamic and reliable professional with extensive experience in customer service at Highlands Ranch Metro District. Proven problem-solving abilities and attention to detail enhanced guest experiences and safety. Recognized for exceptional communication skills and adaptability, consistently delivering high-quality service and fostering positive relationships with clients and team members.
Overview
37
37
years of professional experience
Work History
Facility Attendant
Highlands Ranch Metro District
03.2025 - Current
- Maintained cleanliness and organization of facility areas to ensure safe and welcoming environment.
- Assisted in the setup and breakdown of events, supporting team members and enhancing guest experiences.
- Provided exceptional customer service by addressing inquiries and resolving concerns effectively.
- Elevated overall user experience through consistent delivery of high-quality services in a clean, safe, and welcoming environment.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
- Assisted facility users in navigating the space, providing clear directions to desired locations within the premises.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Promoted safety of visitors and mitigated liability risks by monitoring areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
- Opening facility by unlocking doors and disarming the alarm. At the end of the event insure that all requirements of the group renting the facility have been met. Insure that all doors are secure and all lights are off before setting the alarm and locking the front door.
Pro Shop Attendant
Raccoon Creek Golf Course
04.2022 - 10.2024
- Provided exceptional customer service to enhance guest experiences at the pro shop.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Processed sales transactions efficiently using point-of-sale systems.
- Assisted in scheduling tee times and coordinating golf events for customers.
- Trained new staff on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of pro shop facilities and equipment.
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Monitored guest activity at driving range areas, enforcing safety rules and maintaining a secure environment for all visitors.
- Developed strong rapport with customers by offering personalized recommendations based on their specific needs.
- Enhanced customer experience by providing knowledgeable assistance on golf equipment and apparel.
- Managed merchandise returns and exchanges with focus on customer satisfaction, maintaining positive store image.
- Resolved customer complaints with patience and professionalism, preserving shop's reputation for excellent service.
- Ensured smooth operation of pro shop by coordinating tee times and managing reservations efficiently.
- Assisted in organizing golf tournaments, contributing to significant increase in shop foot traffic on event days.
- Fostered welcoming atmosphere, greeting customers promptly and with friendly demeanor.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Dining Room Manager
North Woods Inn
05.1989 - 07.2011
- Oversaw daily dining room operations, ensuring exceptional guest experiences and efficient service flow.
- Trained and mentored staff on service standards and operational procedures to enhance team performance.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Coordinated with kitchen staff to ensure timely food delivery and quality control across all service periods.
- Monitored guest feedback channels, addressing concerns promptly to maintain high satisfaction levels.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Claims Representative
Social Security Adminstration
08.2001 - 08.2010
- Evaluated claims for accuracy and compliance with Social Security regulations.
- Collaborated with clients to gather necessary documentation for claims processing.
- Trained new staff on claims procedures and best practices for customer service.
- Resolved complex claim issues through detailed analysis and problem-solving techniques.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
No Degree - Nursing
University of Northern Colorado
Greeley, CO06-1975
High School Diploma -
Abraham Lincoln High School
Denver, CO06-1974
Skills
- Customer service
- Problem-solving
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Reliability
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Crowd management
- Public relations
- Guest relations
- Professionalism
- Professional demeanor
Timeline
Facility Attendant
Highlands Ranch Metro District
03.2025 - Current
Pro Shop Attendant
Raccoon Creek Golf Course
04.2022 - 10.2024
Claims Representative
Social Security Adminstration
08.2001 - 08.2010
Dining Room Manager
North Woods Inn
05.1989 - 07.2011
No Degree - Nursing
University of Northern Colorado
High School Diploma -
Abraham Lincoln High School