James Rouse
Highlands Ranch,United States
“Those who are able to inspire will create a following of people—supporters, voters, customers, workers—who act for the good of the whole not because they have to, but because they want to.”
Simon Sinek
Summary
Results-driven business leader with forward-thinking approach centered on company success in designing, budgeting, and executing strong transformational campaigns and programs resulting in measurable efficiencies and profitable growth. Demonstrated record in building teams and managing operations. Over 25 years of sales and operations leadership experience driving growth by focusing first on client’s success. Experienced leader who has managed both global and regional business development and functional teams. Recently sold PuroClean of Southglenn / Highlands Ranch and looking to return to Professional Services sales.
Overview
25
25
years of professional experience
Work History
Owner and President
Puroclean Disaster Services
Highlands Ranch, CO
08.2019 - 06.2022
- Leader in property emergency services, specializing in Water & Fire Damage Restoration, Mold Remediation, Bio-hazard Cleanup and Emergency work
- Managed day-to-day business operations of a $1.5M restoration business
- Consulted with customers to assess needs and propose optimal solutions
- Created and monitored promotional approaches to increase sales and profit levels
- Optimized team hiring, training and performance
- Sold business this year to return to Professional Services
Change Management Leader
EY
Denver, CO
01.2018 - 08.2019
- Change Management Leader of Global Markets’ sales planning processes
- Developed change adoption and implementation framework by reviewing individual change management tactics impact
- Collaborated with cross-functional team of sales, service-line, finance, and leadership to develop appropriate change management approach
- Lead communications for global account and financial planning
- Provided ongoing communication with key contacts on changing demands
- Identified objectives of EY by analyzing feedback, observing consumers and collecting surveys from vendors, regions, leadership and offshore service providers
Americas Sales Operations Productivity Leader
EY
Denver, CO
10.2015 - 01.2018
- Led oversight and development of international resource centers to support Global Sales and Regional Business Development teams
- Saved $150M by implementing cost-saving initiatives that addressed long-standing inefficiencies
- Utilized cross-functional strategies between Service Line, Finance, and Sales divisions to systematize Sales platforms and products
- Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals
- Identified and developed processes Global Shared Services would best be suited to support
- Oversaw service quality of multiple Global Shared Service Centers in Poland, Argentina, India, among others
Strategic Implementation Advisor and Operations Leader
EY
Denver, CO
01.2012 - 10.2015
- Drove top 50 Americas based accounts to increase relevance, loyalty, and market share by guiding account leaders to focus on key opportunity areas, client relationships and brand and communication impact
- Consulted with account teams to help integrate service lines and regional silos
- Worked closely with account team senior leadership to conceptualize and articulate strategic performance improvement recommendations
- Managed workflow, reporting, and scorecard metrics.
- Motivated and trained employees to maximize team productivity.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Americas Transactions Sales Operations Leader
EY
Denver, CO
01.2008 - 01.2012
- Directed markets development and structured planning process to drive and sustain growth for Americas Transactions Advisory Services (TAS) practice
- Worked with TAS leadership to develop and execute go-to-market strategic plan
- Designed and created framework for understanding clients’ strategic direction, challenges and needs and how to align service delivery approach to meet those needs
- Oversaw development and analysis of monthly reports to assess success, including TAS opportunity pipeline
- Liaised between accounts and finance to enable TAS revenue and sales planning
- Aligned go-to-market initiatives with TAS Marketing programs and communications
Business Development Operations Leader, Mid-Atlant
EY
McLean, VA
01.2002 - 01.2008
- Oversaw regional strategic account planning, competitive intelligence, sales reporting, sales database, and customer satisfaction programs
- Led Assessments of Service Quality (ASQ) program for key regional accounts
- Worked with area leadership to develop and execute Mid-Atlantic markets go-to-market plan
- Directed regional markets development team to create innovative proposals and collateral, manage accounts and coordinated sales analytics and CRM platforms
- Organized international pursuit teams, managed budget, conducted strategy meetings and presentations
- Led Americas Communications and Pursuit Strategist Task Force which improved communications, disseminated General Council policy, and developed training modules for account managers, business development researchers and pursuit strategists
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies
- Supported and supervised team of 46 sales professionals
Global Pursuits Group Sales Operations Leader
EY
McLean, VA
07.1997 - 01.2002
- Led global creative sales campaigns tailored to EY’s largest multi-national companies
- Drove brand consistency and EY’s sales methodology through design and development of printed and new media resulting in over $300 million in annual revenue
- Oversaw team of Communication and Pursuit Strategists and designers
- Coached presentation teams for client meetings, coordinated firm change management initiatives, and facilitated co-development events
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and senior leadership
Education
Bachelor of Arts - Business Communications
06.1997
Skills
- Account Management
- Business Development and Planning
- Business Leadership
- Business Networking
- Change and Growth Management
- Issue and Conflict Resolution
- Sales Development
- Strategic Planning
- Supplier Monitoring
- Revenue Growth
- Management Team-Building
- Program Optimization
- Project Management
Accomplishments
- The Association of Proposal Management Professionals (CF APMP)
- Large Account Management Process (LAMP)
- Effective Client Encounters (ECE)
- Strategic Opportunity Management (SOM)
- SOCIAL STYLES (Creating Client Connections) - TRACOM Group
Timeline
Owner and President - Puroclean Disaster Services
08.2019 - 06.2022
Change Management Leader - EY
01.2018 - 08.2019
Americas Sales Operations Productivity Leader - EY
10.2015 - 01.2018
Strategic Implementation Advisor and Operations Leader - EY
01.2012 - 10.2015
Americas Transactions Sales Operations Leader - EY
01.2008 - 01.2012
Business Development Operations Leader, Mid-Atlant - EY
01.2002 - 01.2008
Global Pursuits Group Sales Operations Leader - EY
07.1997 - 01.2002
Virginia Commonwealth University - Bachelor of Arts, Business Communications
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