James Rowe
Columbia,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Press Operator
Autoneum
10.2023 - Current
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Oversaw feeding, printing, and delivery process of press machines to maintain specified levels of operation.
- Demonstrated flexibility in adapting to various printing methods such as flexographic, lithographic, or digital presses when required for specific projects.
- Upheld high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance procedures.
Customer Service Representative
Charter Spectrum
02.2022 - 10.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Order Picker
Amazon
01.2021 - 02.2022
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Proactively identified potential errors before they became an issue, promptly reporting them to management for timely resolution.
Assistant Store Manager
Dollar General
02.2019 - 01.2021
- Trained and guided team members to maintain high productivity and performance metrics.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Aiken High School
Aiken, SC06.2015
Skills
- Plate Mounting
- CAM Software
- Quality Control
- Embossing Techniques
- Customer Relationship Management (CRM)
- POS Systems and Ordering Platforms
- Following scripts
- Schedule Management
- Stock management
- Records Management
Timeline
Press Operator
Autoneum
10.2023 - Current
Customer Service Representative
Charter Spectrum
02.2022 - 10.2023
Order Picker
Amazon
01.2021 - 02.2022
Assistant Store Manager
Dollar General
02.2019 - 01.2021
High School Diploma -
Aiken High School