Summary
Overview
Work History
Education
Skills
Car Shows
Timeline
Generic

James Roy

Wichita Falls,TX

Summary

Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Reliable bringing 12 years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback. Talented Automotive knowledgeable . Open and clear communicator with proactive and resourceful approach to keeping incoming and outgoing parts shipments moving smoothly and accurately. Focused well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 12 years of progressive experience in field. Talented driven to exceed sales, quality and customer satisfaction goals every day. Well-coordinated possessing extensive knowledge of automotive different parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic. Experienced automotive parts professional adept at keeping the parts area organized, professional and running at peak efficiency. Proactive problem-solver and demonstrated leader with 12+ years of experience in the industry. Knowledgeable proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Enthusiastic Parts Sales professional specializing in training and employee development. Motivational and encouraging leader with 12-year background building productive and cohesive sales and service teams. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Spanish. Talented Sales Representative with excellent lead generation potential and more than 9 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Reliable employee seeking position. Offering excellent communication and good judgment. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of procedures and training. Motivated to learn, grow and excel in [Industry]. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

30
30
years of professional experience

Work History

Parts Representative

Yellowhouse Machinery Company
Wichita Falls, TX
10.2013 - 09.2022
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Adhered to company guidelines for performance and compliance.
  • Ordered parts for customers, repair shops and our department for use.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and parts issue.
  • Delivered merchandise to business locations for use in equipment repairs or direct sales.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.


  • Moved all parts to designated bays for deliveries using forklift equipment while overseeing safety procedures.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and equipment repair.
  • Maintained extensive understanding of common problems with equipment and methods for repair.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.


  • Measured and assessed parts to determine which ones to machine modify to necessary size.
  • Diagnosed malfunctions with Equipment after looking at damaged unit in depth.


Lead Mechanic

D&W LLC
Wichita Falls, TX
06.2011 - 09.2013
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
  • Determined schedules and assignments of work activities for 1-member team, considering work priority, availability of equipment and skill of personnel.
  • Performed routine and scheduled maintenance services.
  • Requisitioned materials and supplies such as tools, equipment and replacement parts.
  • Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.


  • Organized ongoing maintenance schedules to boost system performance.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.

CNC Operator

Burcamp Steel
Wichita Falls, TX
11.2009 - 12.2010
  • Loaded and unloaded parts to maintain high level of production.
  • Maintained tight tolerances with design specifications.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Properly loaded and unloaded materials in and out of machines.
  • Trained and coached new team members on proper machine set-up procedures.
  • Moved finished work to correct staging area for disposition.
  • Manually set up machinery, lathes and grinders.
  • Performed over 5000 accurate die tool changes and offsets.
  • Operated and maintained mill and lathe machines to fabricate building products.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
  • Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
  • Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
  • Input instructions for machine operations based on specifics of work orders.
  • Completed manual adjustments and tooling changes in absence of automatic programming.
  • Reviewed and interpreted schematics, blueprints and work instructions to determine product specifications and machine requirements.
  • Verified appropriate product lubrication and cooling throughout machine operation.
  • Mounted, installed and aligned attachments for optimal performance and to match specifications of new jobs.
  • Tested features, documenting findings, modeled trends and submitted reports.
  • Processed or interpreted signals or sensor data.
  • Outlined and programmed routines and parameters for different robotic systems.
  • Developed, deployed and tested prototype systems to assess functionality and feasibility.

Mechanic

L3 Communications
Killeen, TX
04.2006 - 07.2009
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
  • Disassembled defective parts to make proper repairs.
  • Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Followed established safety procedures and techniques when working under lifted vehicles.
  • Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
  • Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Examined new and replacement parts to uncover defects.
  • Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
  • Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
  • Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
  • Managed inventory through computerized inventory control system.
  • Diagnosed electrical malfunctions using oscilloscope.

Lead Machanic

Us Logistics
Killeen, TX
04.2005 - 04.2006
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Participated in cross-functional team-building activities.
  • Directed and supervised team of 20 engaged in repair and saftey development.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Operated production machinery safely to reduce workplace accidents.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Tracked receipts, employee hours and inventory movements.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Audited team performance and compliance with Army and Company standards.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Designed strategic plan for component development practices to support future projects.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.

Extrusion Machine Operator

Cryovac Sealed Air
Iowa Park, TX
10.2000 - 03.2004
  • Took apart machinery, cleaned parts and replaced damaged or worn out components.
  • Started up and ran extrusion lines producing wide range of products.
  • Interpreted and followed production orders to maintain compliance with production standards and unique product specifications.
  • Changed out screens, dies and inserts to fit different production needs.
  • Measured extruded products to identify imperfections and adjusted controls to adhere to project specifications.
  • Exemplified positive attitude as team member in dynamic, fast-paced environment and remained composed and professional during complex challenges.
  • Monitored process and work station information to guarantee accuracy and avoid workflow impediments.
  • Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
  • Completed product traceability, logs and production reports to accurately document extrusion-related activities.
  • Followed formulas in weighing resins and other chemicals to maintain productivity requirements.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Extrusion Operator

North American Pipe
Wichita Falls, TX
07.1996 - 10.2000
  • Measured extruded products to identify imperfections and adjusted controls to adhere to project specifications.
  • Exemplified positive attitude as team member in dynamic, fast-paced environment and remained composed and professional during complex challenges.
  • Monitored process and work station information to guarantee accuracy and avoid workflow impediments.
  • Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
  • Completed product traceability, logs and production reports to accurately document extrusion-related activities.
  • Operated multiple extrusion lines to extrude various tubes, wires and structural shapes used in manufacturing of [Type] products.

Parts Representative

Chief Auto Parts
Wichita Falls, TX
07.1994 - 07.1996
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Adhered to company guidelines for performance and compliance.
  • Delivered merchandise to business locations for use in automotive repairs or direct sales.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and automotive repair.
  • Maintained extensive understanding of common problems with vehicles and methods for repair.

63B Mechanic

U.S. Army Active Duty
11.1990 - 03.1994
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
  • Inspected and tested equipment to locate worn and damaged parts.

Education

High School Diploma -

Rider High
Wichita Falls
06.1999

Deploma - Light Wheel Vehicle Mechanics 63B

United States Army Training Center
Ft Jackson
05.1991

Skills

  • Store Layouts
  • Company Guidelines
  • Customer Inquiries
  • Installation and Production Estimation
  • Bid Specifications
  • Onsite Evaluations
  • Closing Procedures
  • Creative Solutions
  • Customer Communication
  • Customer Technical Support
  • Till Counting
  • Cash Register Operations
  • Cold Calling
  • Database Management System Software
  • Legal Requirements
  • Competitor Knowledge and Analysis
  • Stocking Parts
  • Data Operations
  • Procedural Updates
  • Critical Thinking
  • Parts Identifications
  • Customer Needs Analysis
  • Presenting Service Options
  • Credit Term and Price Quotes
  • Belt Conveyors
  • Product Selection and Upselling
  • Performance Strategies
  • Pulling Parts
  • Demand Fulfillment
  • Special Assignments
  • Technical Documentation
  • Knowledge of Product Features
  • Customer Records
  • Verbal and Written Communication
  • Mobile Devices
  • Process Update Procedures
  • Shipment Processing
  • Safety Standards
  • Lift Trucks
  • Administrative Support
  • Store Merchandising
  • Inventory Records
  • Complex Problem-Solving
  • Parts Department Support
  • Technical Diagrams
  • Safety Procedures
  • Quality Inspection and Control
  • Visual Merchandising
  • Visual Displays
  • Maintaining Clean Work Areas
  • Modifications and Repairs
  • Safety Codes
  • Safety Violations
  • Consultative Sales Approach
  • Auto Mechanics
  • Marketing Strategies
  • Social Perceptiveness
  • Constructive Feedback
  • Pricing Structures
  • Staff Assignments
  • Returns Policies
  • Reading Comprehension
  • Professional Relationships
  • Customer Retention
  • Channel Marketing
  • Team Goals
  • Battery Testing and Installation
  • Customer Care
  • Design Team Recommendations
  • Recordkeeping Compliance
  • Production Education
  • Trade-In Value Determination
  • Display Arrangements
  • Service Education
  • Business Trends Monitoring
  • Corrective Actions
  • Customer Account Management
  • Customer Credit Rating Verification
  • Market Conditions Monitoring
  • Heavy Machinery Operation
  • Cost Savings
  • Loyalty Programs
  • Loss Prevention Goals Monitoring
  • Monthly Audits
  • Improvement Plans
  • End Cap Placement
  • Operational Efficiency
  • Overhead Cranes
  • Sales Campaign Development
  • Product Testing Coordination
  • Process Improvement Initiatives
  • Cycle Counts
  • Environmental Features Education
  • Hygiene Standards

Car Shows

Build and prep car for shows, Building relationships in the car show community and networking within the community.

Timeline

Parts Representative

Yellowhouse Machinery Company
10.2013 - 09.2022

Lead Mechanic

D&W LLC
06.2011 - 09.2013

CNC Operator

Burcamp Steel
11.2009 - 12.2010

Mechanic

L3 Communications
04.2006 - 07.2009

Lead Machanic

Us Logistics
04.2005 - 04.2006

Extrusion Machine Operator

Cryovac Sealed Air
10.2000 - 03.2004

Extrusion Operator

North American Pipe
07.1996 - 10.2000

Parts Representative

Chief Auto Parts
07.1994 - 07.1996

63B Mechanic

U.S. Army Active Duty
11.1990 - 03.1994

High School Diploma -

Rider High

Deploma - Light Wheel Vehicle Mechanics 63B

United States Army Training Center
James Roy