James Royer
Phoenix,AZ
Summary
Dynamic Senior Manager with a proven track record at Charles Schwab, driving a 194% increase in delivery organization efficiency. Expert in Agile methodologies and executive stakeholder influence, I excel in transforming teams and optimizing processes, fostering collaboration, and enhancing asset management from $50B to over $120B.
Overview
18
18
years of professional experience
Work History
Senior Manager, Software Development & Engineering Delivery Leader
CHARLES SCHWAB CORPORATION
Phoenix, USA
09.2021 - 07.2025
- Company Overview: A financial services company that provides a range of investment services and products.
- Directed operations for Schwab’s Equity Award Center (EAC), a web platform managing $120B+ in assets for 120+ enterprise clients.
- Scaled delivery organization by 194% in nine months, boosting feature delivery speed and SLA compliance.
- Instituted Behavior Driven Development (BDD) across agile teams, improving requirements clarity and QA outcomes.
- Grew managed assets from $50B to $120B+ through release optimization, scalability enhancements, and strategic alignment.
- Fostered 'One Team' culture, improving cross-team productivity and employee retention.
- A financial services company that provides a range of investment services and products.
Delivery Leader
NATIONWIDE E&S
Scottsdale, USA
11.2016 - 09.2021
- Company Overview: A division of Nationwide Insurance that provides insurance products and services.
- Directed agile transformation initiatives across Nationwide's Excess & Surplus division, ensuring alignment of product goals with IT execution.
- Introduced SAFe and story mapping, improving estimation accuracy, reducing delivery volatility, and enhancing roadmap forecasting.
- Designed mentorship programs that boosted agile maturity and empowered team autonomy.
- Resolved delivery gaps by leading cross-team initiatives addressing backlog refinement, capacity, and traceability issues.
- A division of Nationwide Insurance that provides insurance products and services.
Project Manager & Business Analyst Manager
AMERICAN RELIABLE INSURANCE
Scottsdale, USA
07.2007 - 11.2016
- Company Overview: An insurance company providing various insurance products.
- Managed delivery across underwriting, claims, and compliance initiatives, leading cross-functional teams.
- Standardized documentation and intake practices, improving project startup consistency and audit readiness.
- Acted as trusted advisor to business and IT leaders on solution viability and integration with regulatory frameworks.
- An insurance company providing various insurance products.
Education
Bachelor of Science - Management
Indiana Wesleyan University
Skills
- Program Lifecycle Management
- Project management
- Agile methodologies
- Enterprise PMO Alignment
- Portfolio Prioritization
- Executive Stakeholder Influence
- Risk & Issue Management
- Budget Oversight ($MM)
- Change Management & Communication Strategy
- Agile & Waterfall Delivery
- Agile Delivery Transformation
- Vendor & Partner Management
- Enterprise Transformation Execution
Early Career
- Project Lead, Eli Lilly & Company
- Owner, Super Suppers
- Senior Project Leader, Albin.net
- Business Analyst, Computer Horizons
- Senior Sales Associate, T2 Systems Inc.
- Project Manager, CREW Technical Services
Military Service
Criminal Investigator, United States Marine Corps (USMC), Recognized as 'Marine of the Year' for two consecutive years for exemplary service, discipline, and leadership under pressure.
Professional Highlights
- Enabled executive-level transparency by developing a performance telemetry framework providing real-time insights into delivery velocity, resource allocation, and system risk—accelerating investment decisions.
- Reengineered engagement model between internal teams and offshore partners, reducing cycle time by 22% across three concurrent programs.
- Scaled production deliveries from 8 to 64 annually (700% Improvement), boosting delivery value, accelerating feature releases, and enhancing customer satisfaction.
- Achieved 913% improvement in platform throughput, aligning with client SLAs and enterprise KPIs.
Timeline
Senior Manager, Software Development & Engineering Delivery Leader
CHARLES SCHWAB CORPORATION
09.2021 - 07.2025
Delivery Leader
NATIONWIDE E&S
11.2016 - 09.2021
Project Manager & Business Analyst Manager
AMERICAN RELIABLE INSURANCE
07.2007 - 11.2016
Bachelor of Science - Management
Indiana Wesleyan University
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