Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

James Rueda

Corona,Ca

Summary

Hardworking employee enthusiastic about learning the car hauling field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Executive

Painting Unlimited Inc
02.2022 - 02.2023
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Established and maintained positive relationships with vendors to determine product availability and quality.

Field Service Technician

Zutek LLC
07.2021 - 01.2022
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies.

Sales Engineer

Decision Point Systems
02.2020 - 11.2020
  • Worked with the sales team in meetings as their technical resource
  • Coordinated employees and managed them while working on projects for customers
  • Learning new software and hardware to give the customer the most informed decisions on their solutions
  • Level I, II onsite/remote support.

Special Projects/Sales Engineer

Data Systems
12.2018 - 01.2020
  • Worked with the sales team in meetings as their technical resource for all POS/front end related software and hardware
  • Managed IT network store setup for Smart and Final and Smart Food Service stores
  • Set up and installed all new Self-Checkout units for Vallarta Supermarkets
  • Coordinated projects for Smart and Final, Smart Food Service, and Vallarta Supermarkets including new rollouts for stores, equipment, and self-checkout
  • Level I, II onsite/remote support.

Project Manager

Truno Retail Technology Solutions
08.2017 - 12.2018
  • Managed IT network store setup for Smart and Final and Smart Food Service stores
  • Oversaw all ticketing and SLA’s for Smart and Final and Smart Food Service stores
  • Coordinated all projects including new rollouts for stores and new equipment
  • Level I, II onsite/remote support.

Sales Engineer

Truno Retail Technology Solutions
09.2015 - 08.2017
  • Worked with the sales team in meetings as their technical resource for all POS/front end related software and hardware
  • Coordinated the right people in order to make sure that Truno was able to keep their promises
  • Light project managing for a variety of customers for their new stores and upgrades
  • Level I, II onsite/remote support.

Field Tech

LVL 2 Support Tech Truno Retail Technology Solutions
05.2011 - 09.2015
  • Working in a ticket-based system where customers call in and we troubleshoot a wide variety of issues and work on solutions for their POS equipment and network
  • Assisting with on-site field technicians, trainers and salesmen when needed
  • Keeping customers informed of new technology, upgrades, and Point of Sale solutions to keep their businesses running seamlessly
  • Installation and upgrades of POS equipment both on site and remotely; Computers, ATM pin pads, scales, and servers
  • Knowledge of multiple POS software’s such as ISS45, RBO, EMERALD, IBM ACE, S4, BR DATA
  • Inventory of equipment and data entry

Supervisor

United Parcel Service
06.2006 - 03.2011
  • Ensure proper package handling and timely delivery to the customer’s door
  • Working with and training employees to keep them up to date on new policies and implementations
  • Making sure that safety is the up most importance to employees to create a positive work environment
  • Making sure that every department is meeting quality standards
  • Inventory and data entry.

Education

Managerial Training - UPS Hosted 2 week intensive training Forklift Certification Certificate of completion for Customer Service Training ISS45 POS Software intensive training Zebra printer certified -

High School Diploma - undefined

Huntington Beach Adult School

Degree - Communications

Orange Coast College

Skills

  • Microsoft Word, Outlook and Excel
  • Proficient on Win 2k, XP, 7, 10, with some SQL knowledge
  • Project management
  • Direct sales
  • POS software familiarity – NCR Emerald, ISS45, Toshiba ACE, ACS 7, RBO, ABO, S4
  • Experience with MDM’s, Airwatch, and Soti

Certification

  • Class A License - Obtained August 2023.

References

David Fierro

Owner/Operator - Genesis Trucking

909 764 7177

Jackie Fromdahl

Vice President - Painting Unlimted, Inc.

714 380 9796

Robert Hilliard

General Manager - Data Systems Inc

279 444 7744

Timeline

Sales Executive

Painting Unlimited Inc
02.2022 - 02.2023

Field Service Technician

Zutek LLC
07.2021 - 01.2022

Sales Engineer

Decision Point Systems
02.2020 - 11.2020

Special Projects/Sales Engineer

Data Systems
12.2018 - 01.2020

Project Manager

Truno Retail Technology Solutions
08.2017 - 12.2018

Sales Engineer

Truno Retail Technology Solutions
09.2015 - 08.2017

Field Tech

LVL 2 Support Tech Truno Retail Technology Solutions
05.2011 - 09.2015

Supervisor

United Parcel Service
06.2006 - 03.2011

Managerial Training - UPS Hosted 2 week intensive training Forklift Certification Certificate of completion for Customer Service Training ISS45 POS Software intensive training Zebra printer certified -

High School Diploma - undefined

Huntington Beach Adult School

Degree - Communications

Orange Coast College

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