James Rupert
Conroe,TX
Summary
Field adjustment professional with comprehensive experience in evaluating and managing claims. Known for effective collaboration and achieving results in dynamic environments. Dependable and adaptable, with strong skills in claim assessment and customer service.
Experienced with evaluating property and casualty claims to determine appropriate settlements. Utilizes analytical skills and field expertise to ensure fair and accurate claim resolutions. Track record of effective communication and negotiation to achieve successful outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Field Adjuster
Pilot Claims
- Reviewed bills, estimates and proofs of loss prior to making settlement and payment of claim.
- Enhanced team productivity through effective collaboration with colleagues, sharing best practices and knowledge from experience in the field.
- Developed strong professional relationships with clients, fostering trust in the company''s ability to handle their claims fairly and efficiently.
- Supported continuous improvement initiatives within the department by participating in training sessions and implementing learned techniques into daily operations.
- Demonstrated strong negotiation skills in settling claims disputes, achieving mutually agreeable outcomes for both the company and policyholders.
- Collaborated with contractors to ensure accurate repair cost estimates and fair settlements for policyholders.
Plaintiff Work
- Appraisals and damage consulting for PA’s, Contractors and Attorneys.
WHITE WING PROPERTIES LLC
- Damage consulting and equipment rental
Wardlaw claims Services
01.2021 - Current
- Worked as an appraiser for UPC from 2021-present
Appraiser
Appraisals
08.2019 - Current
- Allstate
- UPC
Field Adjuster
Acorn Claims
04.2018 - Current
- Worked Cat Claims in North Carolina, South Carolina, and Florida.
- Carrier: NCJUA, Halifax, Universal, and ANPAC.
- Fluent in Xactimate 1
Field Adjuster
470 Claims Management, LLC
01.2017 - Current
- Worked CAT claims in Texas, Virginia, Maryland, Washington D.C., Florida, and California.
- Worked Daily claims in Texas
- Worked as an appraiser for 3 years
- Fluent in Xactimate 1 and Symbility
- Carriers
- AAA, Amica, Allstate, Farmers, National General, Nationwide (Scottsdale), National Lloyds, Sycamore insurance, OBE, USAA, Kemper, Farmers, State Auto, Esurance, Encompass, Wellington, Liberty Mutual, Tower Hill, and Swyfft
Team Lead
Swyfft
08.2019 - 09.2019
- Company Overview: (This is was for Hurricane Lara and Delta)
Manager
Pappas Restaurants Conroe TX 77386
06.2009 - 08.2018
- Assign duties to employees and manage restaurant. day-to-day activities
- Train and mentor employees to provide the ultimate customer satisfaction possible
- Operate cash register(s) and handle cash & credit card transactions
- Reconcile register (s) with cash & credit card receipts to achieve a zero balance
- Track restaurant inventories and process orders for new supplies
- Address and handle customer complaints/concerns to everyone’s satisfaction
- Perform required bookkeeping tasks
File Reviewer/Team Lead
06.2017 - 08.2017
- Was over reviewing adjuster estimates for multiple carries: Amica, CHUBB, and Nationwide.
- Handled and created T&E sheets and invoices
Education
General Business
Stephen F. Austin State University (SFASU)
Nacogdoches, TXSkills
- Customer Service - Expert - Currently used/16 years
- Complaint Handling/Dispute Resolution - Expert - Currently used/16 years
- General Office Equipment - Expert - Currently used/16 years
- Microsoft Office Suite - Expert - Currently used/16 years
- Estimating software
- Claims investigation
- Damage assessment
- Property inspection
- Problem-solving
QUALIFICATIONS
- Demonstrated proficiency in operations, and transaction accuracy
- Demonstrated leadership abilities and works well in a team environment
- Commitment to customer service, with the ability to build business relationships, resolve complaints/concerns, and win customer loyalty
- Knowledge and interest in staying connected to available technology
- Demonstrated ability to make connections, and engage customers
- Detail-oriented, organized with an ability to multi-task, follow policies, procedures, and schedules
- Flexibility to work business hours, including extra hours for emergent situations
- Cash handling experience
ADDITIONAL INFORMATION
- Certified with TWIA, and USAA
- IAUA Certified Appraiser
- Willing to Travel
- Licensed in Texas, Florida, North Carolina, South Carolina, Alabama, Mississippi and Louisiana
- Texas: 2270089
- North Carolina: 18211696
- Florida: W525696
- South Carolina: 929235
- Louisiana: 931165
- Mississippi: 10784662
Certification
Licensed in Texas, Florida, North Carolina, South Carolina, Alabama, Mississippi and Louisiana
- Texas: 2270089
- North Carolina: 18211696
- Florida: W525696
- South Carolina: 929235
- Louisiana: 931165
- Mississippi: 10784662
- Attended IAUA classes and passed appraiser and umpire exams
- P.L.A.N Appraiser and umpire certified
Timeline
Wardlaw claims Services
01.2021 - Current
Appraiser
Appraisals
08.2019 - Current
Team Lead
Swyfft
08.2019 - 09.2019
Field Adjuster
Acorn Claims
04.2018 - Current
File Reviewer/Team Lead
06.2017 - 08.2017
Field Adjuster
470 Claims Management, LLC
01.2017 - Current
Manager
Pappas Restaurants Conroe TX 77386
06.2009 - 08.2018
WHITE WING PROPERTIES LLC
Field Adjuster
Pilot Claims
Plaintiff Work
General Business
Stephen F. Austin State University (SFASU)
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