JAMES RUSHWIN
Atlanta,GA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
22
22
years of professional experience
Work History
Franchise Partner
Steak N Shake
07.2023 - Current
- Supervise 20 employees
- P&L management, Utilize declining budget, Reconciliation, Inventory Management
- Manage Accounts receivable
- Increased average weekly sales 30% YOY
- Achieved fastest drive thru time in region 7 months in a row
- Received a perfect 100% score on last two Health Department audits
- Region training store for new MITs
- Improved customer satisfaction scores by providing exceptional service and addressing concerns promptly
- Strengthened community presence by organizing local events, sponsorships, and charitable initiatives
General Manager
Original Chopshop
03.2022 - 07.2023
- Supervise 30 employees
- Promoted 2 team members to Team Leads, 2 team members to certified trainers
- Developed 1 external hire into GM and 1 external hire to AGM
- Conduct quarterly reviews for all team members and managers
- Orchestrate all new campaign rollouts
- P&L management, Utilize declining budget, Reconciliation, Inventory Management
- Manage Accounts receivable
General Manager
Chipotle Mexican Grill
07.2019 - 03.2022
- Supervised 30 employees
- Promoted 5 team members to Service Managers, 2 team members to Kitchen Managers
- Servsafe Certified – 97% Ecosure Avg
- During tenure with company
- Conduct performance evaluations semi-annually for managers and team members
- Orchestrated and Managed Interview, Hiring, Onboarding, and E-verify using Workday
- Extensive knowledge of P&L and inventory management using E-restaurant
- Owned and managed training and development of all team members
Multi-Unit Area Director
Corner Bakery Café
06.2016 - 06.2019
- Supervised and motivated 30-40 salaried and hourly managers
- Area Director experience oversaw 7 locations with sales of $3-$5 million each annually
- Helped GM's control costs and achieve their labor and cost of goods to company goals
- Analyze comp sales/store P&L data to implement & execute plans for future growth & company profitability YOY
- Facilitated the training and development of hourly and salary managers
- Coaching & Development of Atlanta Market conducting marketing window rollouts
General Manager
Corner Bakery Cafe
08.2007 - 05.2016
- Selected to Area Director development panel in 2016
- CTC GM – training & development of new managers – 8 total certifications in 2016
- Balanced Scorecard ranked 5th in company 2009, 2nd in 2010, 4th 2015, 3rd in 2016
- Recipient of the Catering Million Dollar Sales Club award in 2015
- Promoted 2 trainers to Shift Supervisors, 1 trainer to Key Employee in 2015
- Set 5 sales records during January 2013 Gift Show – weekly Company sales, weekly catering, catering day, record day, & store breakfast sales, earning “Super Star” award
- P&L management, Utilize declining budget, Reconciliation, Inventory Management
- Orchestrated and Managed Interview, Hiring, Onboarding, E-verify & Scheduling processes
- Engaged in one-on-one coaching & directing, Conducted Annual Performance Reviews for managers & employees
- Bad Debt Collection & Accounts Receivable Management
Education
Bachelor of Business Administration - Management
University of West Georgia
Carrollton, GA05.2007
Associate of Arts Degree - Business Management
Gainesville College
Oakwood, GA12.2004
Skills
- MS Office 365
- Hot Schedules
- ADP/Kronos/UKG
- Aloha
- Harri
- Sysco Market
- Organization/Management skills
- Excellent Interpersonal skills
- ServSafe Certified
- Doordash/GrubHub/EZ Cater
- Rosnet
- OLO
- Service Channel
- Excellent communication
Timeline
Franchise Partner
Steak N Shake
07.2023 - Current
General Manager
Original Chopshop
03.2022 - 07.2023
General Manager
Chipotle Mexican Grill
07.2019 - 03.2022
Multi-Unit Area Director
Corner Bakery Café
06.2016 - 06.2019
General Manager
Corner Bakery Cafe
08.2007 - 05.2016
Associate of Arts Degree - Business Management
Gainesville College
Bachelor of Business Administration - Management
University of West Georgia
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