James Rusin

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Leads operations to meet prescribes productivity and service goals. Complies with terms outlined in site operating agreement with the client
• Sets goals to drive company Continuous Improvement efforts
• Works to develop and maintain productive business relations with vendors, suppliers, and all business partners. Assists in setting standards appropriate to client and scope of work
• Develops and manages system controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit for operations
• Partners with senior leadership to develop and recommend annual operating budget
• Responsible for the overall safety and security of operation
• Develops team to achieve company and client objectives for the operation
• Actively supports and practices mentoring, succession planning, and management development activities at the site level
• Communicates the mission, vision, and core values to motivate direct reports.
• Hire / Terminate and ensure proper training in accordance with company polices and procedures
• Manage all direct department managers/Supervisors
• Strong leadership skills, with the ability to motivate and manage a team.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills, with the ability to analyze data and make informed decisions
• Knowledge of transportation regulations and safety standards.

Customer Management

Acts as site level champion of client relationship management. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and respond to requests when required. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service.

Marketing & Sales

Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participates in the development of quoting rates.

Budgeting / Financials

Responsible for development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Ensure that the budgeting and pricing activities are in compliance with contract guidelines. Responsible for developing and maintaining contract pricing in a multi-client environment.

Equipment & Facilities

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and, equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and make recommendations as applicable.

Safety

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety.

• Managed Air & Ocean Operations
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed and maintained relationships with external vendors and suppliers.
• Increased profit by streamlining operations.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction. Onboarding and training of new hires to fulfill business requirements.
• Interacted well with customers to build connections and nurture relationships.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.