Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

James Russell IV

Trussville,USA

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

13
13
years of professional experience

Work History

Service Manager

ALL AMERICAN FORD
04.2025 - Current
  • Oversaw daily operations of auto service department, ensuring efficient workflow and timely completion of repairs
  • Served as point of contact for escalated customer complaints or concerns, resolving issues promptly and effectively
  • Collaborated with insurance companies on claim processing for collision repairs, ensuring accurate documentation and timely reimbursement
  • Achieved monthly revenue targets through effective management of labor costs, pricing strategies, and upselling efforts
  • Developed and implemented standardized procedures for vehicle inspections, ensuring compliance with safety regulations

Service Advisor

ALL AMERICAN FORD
08.2024 - 04.2025
  • Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
  • Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
  • Managed a high volume of customer inquiries and concerns, resolving issues in a timely manner to ensure customer satisfaction
  • Consistently met or exceeded monthly sales targets for additional services such as tire rotations, oil changes, and brake inspections
  • Maintained accurate records of customer interactions, service history, and vehicle information using CRM software

Parts Specialist

ALL AMERICAN FORD
01.2024 - 07.2024
  • Maintained a comprehensive inventory of auto parts, ensuring availability and quick turnaround time for customer orders
  • Developed strong relationships with customers by providing exceptional service and personalized recommendations
  • Contributed to the development of marketing strategies by providing insights into customer preferences and demands for different types of auto parts
  • Maintained accurate records of all transactions including sales, returns/exchanges, warranties
  • Conducted market research to identify potential competitors, pricing strategies, and emerging trends in the auto parts industry

Finance Manager

All American Chrysler Jeep Dodge
11.2020 - 12.2023
  • Protected the dealership through knowledge of state compliance rules and regulations
  • Obtaining financing for the dealership new and used vehicle buyers and creating additional income for the dealership via the sale of aftermarket insurance, ancillary, and protection policies
  • Responsible for having a deep understanding of aftermarket options and warranties that can be purchased with the vehicle being sold
  • Maintain loyalty and retention with previous customers
  • Managed financial operations for a multi-million dollar company, overseeing budgeting, forecasting, and financial reporting
  • Developed and maintained strong relationships with banks and financial institutions to secure favorable terms for loans and credit lines
  • Analyzed financial data to identify trends, variances, and opportunities for improvement
  • Managed cash flow by monitoring receivables/payables balances and optimizing working capital management practices

Automotive Sales Associate

ALL AMERICAN FORD
11.2019 - 11.2020
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service by actively listening to customer needs and recommending appropriate vehicle options
  • Demonstrated extensive knowledge of automotive features, specifications, and financing options to assist customers in making informed purchasing decisions
  • Consistently exceeded monthly sales targets by 10% through effective prospecting, negotiation, and closing techniques
  • Managed inventory levels by monitoring stock availability, ordering new vehicles when necessary, and coordinating deliveries with logistics teams
  • Resolved customer complaints or issues promptly and effectively while maintaining a positive relationship with the customer

Assistant Manager

Room By Room Home Furnishings
02.2016 - 11.2020
  • Receive, shelve, and stock merchandise
  • Hire and train new employees and develop them into productive team members with excellent product knowledge
  • Assist store manager with increasing month to month sales revenue by 20%
  • Supervised and trained a team of 5 employees, providing guidance and support to maximize productivity
  • Implemented an inventory system that optimized staff allocation and reduced labor costs by 20%
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly

Sales Consultant

Room By Room Home Furnishings
04.2014 - 02.2016
  • Meet and greet customers while handling any questions or concerns
  • Create and maintain showroom displays
  • Escorted customers to products, educated customer on product uses, and made sure no additional help was needed
  • Delivered furniture with care and made sure customer was fully satisfied with purchase
  • Promoted to assistant manager
  • Developed and maintained a strong client base through effective relationship building and regular follow-up communication
  • Provided expert product knowledge to customers, addressing inquiries and recommending appropriate solutions based on their needs
  • Created persuasive sales presentations and proposals that effectively communicated value propositions and closed deals
  • Negotiated pricing terms and contracts with clients, ensuring profitability while maintaining customer satisfaction

Cashier

Dollar General
07.2012 - 03.2013
  • Operated cash register and handled money
  • Stocked, cleaned, and maintained shelves and inventory
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

Education

Diploma -

Oneonta High School
Oneonta, AL
05.2012

Skills

  • Constructive mindset
  • Strategic team guidance
  • Proficient in task management
  • Problem-solving
  • Critical thinking
  • Conflict resolution

Languages

English
Full Professional

Timeline

Service Manager

ALL AMERICAN FORD
04.2025 - Current

Service Advisor

ALL AMERICAN FORD
08.2024 - 04.2025

Parts Specialist

ALL AMERICAN FORD
01.2024 - 07.2024

Finance Manager

All American Chrysler Jeep Dodge
11.2020 - 12.2023

Automotive Sales Associate

ALL AMERICAN FORD
11.2019 - 11.2020

Assistant Manager

Room By Room Home Furnishings
02.2016 - 11.2020

Sales Consultant

Room By Room Home Furnishings
04.2014 - 02.2016

Cashier

Dollar General
07.2012 - 03.2013

Diploma -

Oneonta High School

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