James Rutledge
Madison,IN
Summary
Seasoned Senior Operations Manager with a background in overseeing business operations, optimizing efficiency, and driving productivity. Proven ability to manage teams, develop operational strategies, and implement processes that increase overall company performance. Strengths include strong leadership abilities, keen problem-solving skills and strategic thinking. Demonstrated impact on previous roles by streamlining operations and improving team performance.
Overview
10
10
years of professional experience
Work History
Senior Operations Manager
Indiana Army National Guard
Edinburg, IN
12.2022 - 07.2024
- Ensured adherence to all applicable laws, ordinances, and regulations related to gun safety and usage.
- Scheduled range time for individual shooters or groups according to availability.
- Performed administrative duties such as filing paperwork related to range operations or customer background checks.
- Responded quickly to emergency situations involving firearms accidents or misuses.
- Delegated work to staff, setting priorities and goals.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
Senior Operations Manager
Indiana Army National Guard
Marion, IN
02.2018 - 12.2022
- Created reports on key performance indicators to track progress against objectives.
- Negotiated contracts with vendors for materials or services needed by the organization.
- Assigned tasks to staff members based on their skill sets and availability.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Provided guidance, support, and mentorship to junior team members.
- Resolved conflicts between employees in a timely manner.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Developed comprehensive plans for emergency situations such as natural disasters or power outages.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
Readiness NCO
Indiana Army National Guard
Muncie, IN
02.2017 - 02.2018
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Assistant Inspector General
Indiana Army National Guard
Indianapolis, IN
03.2014 - 02.2017
- Attended meetings with external agencies such as state boards and regulatory bodies, as needed.
- Provided technical assistance when needed during the course of an investigation into suspected fraudulent activity.
- Reviewed audit reports and findings to ensure accuracy and compliance with established regulations.
- Identified opportunities for improvements in operations and processes based on audit results.
- Conducted interviews with personnel involved in various aspects of the organization's operations in order to obtain information relevant to an investigation.
- Evaluated operational effectiveness of programs to detect potential problems or deficiencies.
- Completed thorough, well-organized and tightly written reports outlining case actions and findings.
- Traveled around state to complete timely and thorough investigations into alleged mismanagement and fraud.
- Interviewed witnesses to collect statements and gathered details from informants.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of General Studies - General Studies
Columbia College
Columbia, MO05-2013
High School Diploma -
Scottsburg Senior High School
Scottsburg, IN05-1998
Skills
- Firearms expertise
- Self Motivation
- Analytical Thinking
- Interpersonal Skills
- Excellent Communication
- Professional Demeanor
- Decision-Making
- Administration and management
- Attention to Detail
- Adaptability and Flexibility
- Forecasting
- Operations Management
- Facility Management
Affiliations
- operate various types of farm and yard equipment to maintain property
- enjoy the outdoors
Timeline
Senior Operations Manager
Indiana Army National Guard
12.2022 - 07.2024
Senior Operations Manager
Indiana Army National Guard
02.2018 - 12.2022
Readiness NCO
Indiana Army National Guard
02.2017 - 02.2018
Assistant Inspector General
Indiana Army National Guard
03.2014 - 02.2017
Associate of General Studies - General Studies
Columbia College
High School Diploma -
Scottsburg Senior High School