James Rye
Las Vegas,NV
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
44
44
years of professional experience
Work History
Store Manager
Big O Tires
08.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assigned to multiple stores to increase sales at under performing stores. Highly successful.
- Number 1 in monthly sales across all stores.
General Manager
Travel Centers Of America
08.2019 - 08.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed 24/7 shop with 17 ASE technicians, 5 TSA's, 2 assistant managers.
Store Manager
Big O Tires
06.2018 - 08.2019
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Service Center Manager
Sears Auto Center
05.2017 - 06.2018
- Trained new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
- Prepared monthly budgets for overall staff and center.
- Implemented training systems for new employees on service and sales.
- Presented budgets and performance reports to corporate offices.
Senior Account Executive
Ricoh USA
03.2014 - 05.2017
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Prepared documentation, finalized sales and maintained records.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Sold new products and services and developed new accounts to maximize revenue potential.
Internet Sales Manager
Findlay Automotive Group
08.2011 - 03.2014
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Trained sales staff on company procedures and salesmanship.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Manager
Southern Nevada Harley-Davidson
11.2005 - 08.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Vice President Business Devlopment
ABT Inc.
09.2003 - 11.2005
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term sales goals.
- Negotiated and finalized sale of company.
Executive Director
Retek International
09.1999 - 11.2005
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed 3 business units and $32 Million P&L.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Data Warehouse Practice Manager
Information Advantage
04.1996 - 09.1999
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Responsible for designed, developed and implemented data warehouse schema's.
- Provided customer centric RFI, RFP & RFQ's.
Technical Sales Manager
Compuware
02.1995 - 04.1996
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Conducted market analyses and presented findings to product team to develop and enhance product offerings.
- Promoted company products and services by attending trade shows and industry conferences.
International Sales Support Manager
Cray Research Inc.
05.1979 - 02.1995
- Improved sales techniques and made sales pitches to potential clients.
- Developed relationships with clients and potential clients to improve business growth.
- Traveled to reach customers in international markets.
- Retained 100% of clients and brought in new clients resulting in increased revenue and improved customer satisfaction scores.
- Supported sales teams to achieve aggressive global sales goals.
Education
Certificate of Graduation - Computer Technology
Control Data Institute
St. Paul, MN03.1979
Skills
- Marketing Management
- Staff Management
- Manage Budgets
- Project Management
- Sales Expertise
Timeline
Store Manager
Big O Tires
08.2022 - Current
General Manager
Travel Centers Of America
08.2019 - 08.2022
Store Manager
Big O Tires
06.2018 - 08.2019
Service Center Manager
Sears Auto Center
05.2017 - 06.2018
Senior Account Executive
Ricoh USA
03.2014 - 05.2017
Internet Sales Manager
Findlay Automotive Group
08.2011 - 03.2014
Sales Manager
Southern Nevada Harley-Davidson
11.2005 - 08.2011
Vice President Business Devlopment
ABT Inc.
09.2003 - 11.2005
Executive Director
Retek International
09.1999 - 11.2005
Data Warehouse Practice Manager
Information Advantage
04.1996 - 09.1999
Technical Sales Manager
Compuware
02.1995 - 04.1996
International Sales Support Manager
Cray Research Inc.
05.1979 - 02.1995
Certificate of Graduation - Computer Technology
Control Data Institute
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