Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic, with natural relationship-building and leadership talents.
Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
40
40
years of professional experience
Work History
Director
United Way - Newaygo County
Fremont, MI
01.2013 - 06.2025
Built sales forecasts and schedules to reflect desired productivity targets.
Organized promotional events such as conferences, exhibitions, trade shows to reach out to target customers.
Enhanced sales volume through skilled support to both new and inactive customers.
Developed and implemented a comprehensive business development strategy for the organization.
Developed and significantly grew assigned territory using strong engagement and marketing skills.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Directed and coordinated products, services and sales activities.
Drafted proposals for prospective clients outlining product features and benefits along with cost estimates and delivery timelines.
Established relationships with clients, vendors, suppliers, partners, and other stakeholders to ensure successful collaborations.
Coordinated with external agencies such as advertising firms or PR companies when needed.
Developed strong internal relationships across departments in order to effectively manage projects from conception through completion stages.
Created and managed a team of sales professionals to generate leads and close deals.
Maintained accurate records of all sales activities in CRM systems including contacts made and agreements reached.
Executed marketing campaigns to create brand awareness and drive customer acquisition strategies.
Developed growth plans by identifying key clients, key targets, and priority service lines.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Worked effectively in team environments to make the workplace more productive.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Recognized by management for providing exceptional customer service.
Supervisor Methods and Procedures
Gerber Products Company
Fremont, MI
05.1985 - 05.1993
Acted as a liaison between upper management and staff, facilitating open communication.
Implemented quality control measures, significantly reducing error rates.
Complied with company policies, objectives and communication goals.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Trained, mentored, coached, and evaluated staff as necessary.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Worked closely with human resources to support employee management and organizational planning.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Evaluated needs of departments and delegated tasks to optimize overall production.
Analyzed key performance indicators to identify effective strategies.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Set specific goals for projects to measure progress and evaluate end results.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Tracked progress on projects and provided timely feedback to staff members.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Evaluated employee performance through periodic reviews and documented results accordingly.
Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Exceeded customer satisfaction by finding creative solutions to problems.
Updated and maintained databases with current information.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked effectively in team environments to make the workplace more productive.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Worked with cross-functional teams to achieve goals.
Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts - English Major; Social Science Minor
Muskegon Community College
Muskegon, MI
06-1963
Skills
Non-profit management
Project coordination
Information technology management
Team collaboration
Company guidelines
Donor management
Sales management
Cross-functional team leadership
Analytical thinking
Performance management
Stakeholder engagement
Relationship building
Goal setting
Business planning
Organizational development
Program management
Strategic planning
Media relations
Staff management
Innovation management
Strategies and goals
Problem-solving
Business strategy
Decision-making
Business administration
Team management
Partnerships and alliances
Affiliations
Secretary - Dogwood Center for the Performing Arts building years, 1986-1993
Served on many community boards and committees throughout my professional career, i.e. President - Board of Directors - Gerber Memorial Hospital 16 years
Chair of many Boards/Committees - First Congregational Church
Mayor - City of Fremont since November, 2004; served on Fremont City Council since 1984
Past President - Newaygo County Museum and Heritage Center, Dogwood Center for the Performing Arts, Stage Door Players,
Timeline
Director
United Way - Newaygo County
01.2013 - 06.2025
Supervisor Methods and Procedures
Gerber Products Company
05.1985 - 05.1993
Associate of Arts - English Major; Social Science Minor
Muskegon Community College
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