James Sabina
Albany
Summary
Dynamic and dependable professional with a proven track record at Community Market and Deli, excelling in customer service and efficient employee management. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Able to maintain financial and inventory balance.
Overview
23
23
years of professional experience
Work History
Delivery Driver/counter Person/stocking
Smithfield Plumbing Supply
04.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Assisted customers filling orders
- Kept shelves stocked organized and clean
Medical Transportation Driver
Fast Taxi Cab
12.2018 - 04.2024
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Language.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
Manager/Owner
Community Market and Deli
05.2002 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Communications
Granite State Community College
North Conway, NH04.2015
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Clean driving record
- Client relationship management
- Payment collection
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Customer service excellence
- Customer service and communication skills
- Customer service management
- Excellent customer service
- Customer service skills
- Exceptional customer service
- Strong customer service
Timeline
Delivery Driver/counter Person/stocking
Smithfield Plumbing Supply
04.2024 - Current
Medical Transportation Driver
Fast Taxi Cab
12.2018 - 04.2024
Manager/Owner
Community Market and Deli
05.2002 - 07.2018
Communications
Granite State Community College
Similar Profiles
Franklyn M. TerryFranklyn M. Terry
Counter Salesperson at Ferguson Plumbing Supply / Plumbers SupplyCounter Salesperson at Ferguson Plumbing Supply / Plumbers Supply
Trevor AlberternstTrevor Alberternst
Inventory Control Manager at Wholesale Plumbing Supply CompanyInventory Control Manager at Wholesale Plumbing Supply Company
Benjamin BuckBenjamin Buck
Lead Warehouse Worker at Ferguson Plumbing SupplyLead Warehouse Worker at Ferguson Plumbing Supply