Summary
Overview
Work History
Education
Skills
Timeline
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James Sabina

Albany

Summary

Dynamic and dependable professional with a proven track record at Community Market and Deli, excelling in customer service and efficient employee management. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Able to maintain financial and inventory balance.

Overview

23
23
years of professional experience

Work History

Delivery Driver/counter Person/stocking

Smithfield Plumbing Supply
04.2024 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Assisted customers filling orders
  • Kept shelves stocked organized and clean

Medical Transportation Driver

Fast Taxi Cab
12.2018 - 04.2024
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Communicated with patients and healthcare workers in both English and Language.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
  • Improved patient satisfaction by providing timely and efficient medical transportation services.

Manager/Owner

Community Market and Deli
05.2002 - 07.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Communications

Granite State Community College
North Conway, NH
04.2015

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Clean driving record
  • Client relationship management
  • Payment collection
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Customer service excellence
  • Customer service and communication skills
  • Customer service management
  • Excellent customer service
  • Customer service skills
  • Exceptional customer service
  • Strong customer service

Timeline

Delivery Driver/counter Person/stocking

Smithfield Plumbing Supply
04.2024 - Current

Medical Transportation Driver

Fast Taxi Cab
12.2018 - 04.2024

Manager/Owner

Community Market and Deli
05.2002 - 07.2018

Communications

Granite State Community College

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James Sabina