James sablan
SURPRISE,Arizona
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
23
23
years of professional experience
Work History
Industry Specialist
ACI
Buckeye, AZ
04.2018 - Current
- Generated reports to track performance metrics of team members.
- Coordinated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to review progress and address any concerns.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Corrections Lieutenant
Arizona Department of Corrections
Goodyear, AZ
06.2001 - 10.2018
- Provided guidance, direction, and support to subordinate personnel regarding their duties in the facility.
- Monitored security systems, conducted inspections of facilities, and investigated disturbances or complaints involving inmates.
- Conducted regular meetings with staff members to discuss operational issues, review policy changes, and provide feedback on performance.
- Investigated inmate grievances and worked with appropriate personnel to develop resolutions.
- Maintained records of disciplinary actions taken against inmates as well as staff performance evaluations.
- Conducted daily briefings with subordinates to provide updates on current events in the facility.
- Reviewed incident reports submitted by correctional officers for accuracy and clarity before submitting them to supervisors for approval.
- Supervised searches of cells, common areas, visitors' areas, and restricted areas within the facility.
- Collaborated with medical personnel when responding to health-related emergencies involving inmates.
- Enforced rules governing inmate behavior while ensuring that all security protocols were followed.
- Advised senior management on staffing levels needed at different times throughout the day based on population numbers.
- Responded promptly to any situations that required immediate attention such as riots or escape attempts by inmates.
- Prepared detailed reports summarizing investigative findings related to alleged violations committed by inmates or staff members.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Communicated information regarding security, safety and operations through chain of command.
- Diffused disruptive behavior by verbal interventions.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Prepared written reports concerning inmate's misconduct.
- Searched building and grounds, living quarters and work areas for contraband.
- Supervised visitation and checked visitors for proper identification and contraband.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
- Received and inspected mail and property from visitors on behalf of designated inmates.
- Conducted urinalysis tests on staff and inmates to test for illicit drugs.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Coordinated shakedowns to locate and remove unauthorized items.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Conducted scheduled headcounts to verify presence of prisoners.
- Settled disputes between inmates.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Conducted fire, safety and sanitation inspections.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
- Maintained order in building and on grounds of prison.
- Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
- Promoted safety, order, and functionality of facility.
Education
High School Diploma -
GEORGE WASHINGTON HIGH SCHOOL
GUAM05-1986
Skills
- Customer Relations
- Root Cause Analysis
- Quality Assurance
- Maintenance and repair
- Emergency Response
- Resource Allocation
References
References available upon request.
Timeline
Industry Specialist
ACI
04.2018 - Current
Corrections Lieutenant
Arizona Department of Corrections
06.2001 - 10.2018
High School Diploma -
GEORGE WASHINGTON HIGH SCHOOL
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