James Salas
Everett,WA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Stevens Pass Mountain Resort, showcasing exceptional problem-solving and teamwork skills. Mastered diverse roles, from Ticket Scanner to Lift Operator, significantly reducing wait times and improving safety. Demonstrated dependability and a positive attitude, contributing to successful team collaboration and conflict management.
Developed strong customer service and operational skills in fast-paced event environment. Excellent at managing high-volume guest interactions and ensuring efficient processes. Seeking to transition into new field where these skills can contribute to team success and operational efficiency.
Overview
10
10
years of professional experience
Work History
Ticket Scanner
Stevens Pass Mountain Resort
11.2024 - Current
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
- Collaborated with security personnel to ensure the safety of all attendees by detecting fraudulent tickets or unauthorized entry attempts.
- Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
- Supported successful events with accurate tracking of attendance numbers using electronic scanning devices and manual counts when necessary.
- Maintained smooth entry flow by quickly resolving ticketing issues and discrepancies.
- Assisted guests with special needs or accessibility requirements, delivering personalized attention that enhanced their overall experience at the venue.
- Mitigated potential conflicts through diplomatic handling of situations involving unruly patrons or disagreements among attendees during ticket verification.
Lift Operator
Stevens Pass Mountain Resort
11.2024 - Current
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Contributed to a positive work environment by collaborating with co-workers on necessary tasks related to lift operation and maintenance.
- Communicated with other lift operators about high-risk lift riders.
- Enhanced customer satisfaction by providing timely and courteous assistance to guests using the lift services.
- Maintained lift mazes, ramps and signs.
- Assisted in the implementation of regular drills and emergency response training exercises, ensuring preparedness for any potential incidents involving ski lifts.
- Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.
- Alerted mountain staff of any serious problems on lift.
- Managed crowd control efficiently during peak hours, ensuring a smooth flow of traffic from loading zones onto ski lifts without incident or delay for guests.
- Helped guests get on and off lift.
Supervisor of Operations
Anamco LLC
04.2023 - 01.2025
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Dispatcher
Anamco LLC
01.2022 - 04.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Delivery Associate
Anamco LLC
03.2021 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Completed on-time deliveries by choosing best and most efficient routes.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
Cashier
Bass Pro Shops
01.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service
Bass Pro Shops
01.2020 - 02.2021
- Managed food resources, memorized orders, and coordinated customer service.
- Analyzed customer feedback and provided solutions to improve customer service.
- Provided exceptional customer service to obtain new clients through referrals.
- Managed customer service operations, including taking orders and resolving complaints.
Supervisor
Costco
07.2018 - 12.2020
- Managed department operations to maintain seamless workflows.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Warehouse Worker
Costco
01.2018 - 07.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Cashier
Costco
11.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 01.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Tiler
Mike Vernola
04.2015 - 05.2016
- Reduced material waste by accurately estimating project needs and optimizing tile cutting techniques.
- . Provided ongoing maintenance and repair services for past clients, ensuring the longevity of their tiled surfaces.
- Mastered diverse tiling materials such as ceramic, porcelain, glass, stone, marble, granite allowing for versatile application capabilities across various settings.
- Strengthened customer relationships by providing transparent communication throughout each stage of the tiling process.
Education
High School Diploma -
Simi Valley High School
Simi Valley, CA05.2016
Skills
- Quick learner
- Dependability
- Assertiveness
- Event knowledge
- Strong attention to detail
- Stress tolerance
- Conflict management
- Visual evaluation
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Decision-making
Timeline
Ticket Scanner
Stevens Pass Mountain Resort
11.2024 - Current
Lift Operator
Stevens Pass Mountain Resort
11.2024 - Current
Supervisor of Operations
Anamco LLC
04.2023 - 01.2025
Dispatcher
Anamco LLC
01.2022 - 04.2023
Delivery Associate
Anamco LLC
03.2021 - 01.2022
Cashier
Bass Pro Shops
01.2020 - 02.2021
Customer Service
Bass Pro Shops
01.2020 - 02.2021
Supervisor
Costco
07.2018 - 12.2020
Warehouse Worker
Costco
01.2018 - 07.2018
Cashier
Costco
11.2017 - 01.2018
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 01.2017
Tiler
Mike Vernola
04.2015 - 05.2016
High School Diploma -
Simi Valley High School
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