James Salinas
Blue Ridge
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Service Technician
Delta Star
Lynchburg
03.2024 - 06.2025
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Provided technical support to customers over the phone and via email.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Responded promptly to emergency service requests from clients.
- Disassembled defective machines for repair or replacement of parts.
- Completed all necessary paperwork for service calls in a timely manner.
- Replaced faulty parts or components following diagrams or blueprints.
- Adjusted functional parts of devices or control instruments according to specifications.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Installed electrical wiring for new installations as needed.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Performed troubleshooting on electronic circuits and systems.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Analyzed equipment data to isolate and diagnose faults.
- Diagnosed and repaired mechanical issues according to industry standards.
- Mentored and trained new employees on processes, flow and safety procedures.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Communicated with vendors, upper management, and peers.
- Operated hand tools and power equipment according to corporate safety procedures.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Observed field safety protocols to prevent injuries and accidents.
Field Service Technician
City Transformer
Wylie
03.2013 - 03.2024
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Provided technical support to customers over the phone and via email.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Prepared detailed reports documenting service activities performed on each job site.
- Performed routine maintenance on machinery to ensure optimal performance.
- Responded promptly to emergency service requests from clients.
- Disassembled defective machines for repair or replacement of parts.
- Completed all necessary paperwork for service calls in a timely manner.
- Replaced faulty parts or components following diagrams or blueprints.
- Adjusted functional parts of devices or control instruments according to specifications.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Installed electrical wiring for new installations as needed.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
Truck Driver
Tutle&tutle
Cleburne
06.2009 - 03.2013
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Reported all accidents or violations to management immediately upon occurrence.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Managed personal driving time according to Hours of Service regulations.
- Verified load against shipping papers to ensure accuracy of shipment.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
Customer Service Representative
Eagle Transmission Greenville
Greenville
06.1999 - 06.2009
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Some College (No Degree) - Computers
Grayson College
Denison, TX06-2000
GED -
Farmersville High School
Farmersville, TX08-1984
Skills
- Mechanical repair
- Customer service
- Safety compliance
- Team collaboration
- Diagnostic testing
- Parts replacement
- Emergency response
- Documentation management
- Employee training
- Problem solving
- Mechanical background
- Work order management
- Workflow management
- OSHA certification
- Training and mentoring
- Heavy lifting
- Technical troubleshooting
- Positive attitude
- Multimeter usage
- Repair and installation
- Sampling techniques
- System installation
- Power tools operation
- Troubleshooting and repair
- Technical writing
- Mechanical aptitude
- Equipment oversight
- Field production
- Work order prioritization
- Regulatory requirements
- Verbal and written communication
- Valid Driver's license
- Problem-solving
- Record keeping
- Courteous and professional
- Hand tools proficiency
- Technical analysis
Certification
- Certified forklift operator
- Man lift operator
- CDL
- CPR certificate
- AED certification
Timeline
Field Service Technician
Delta Star
03.2024 - 06.2025
Field Service Technician
City Transformer
03.2013 - 03.2024
Truck Driver
Tutle&tutle
06.2009 - 03.2013
Customer Service Representative
Eagle Transmission Greenville
06.1999 - 06.2009
Some College (No Degree) - Computers
Grayson College
GED -
Farmersville High School