Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AssistantManager

James Salvador-Santos

Lathrop,CA

Summary

Dynamic Assistant Manager with a proven track record at Shoe Palace, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, driving sales growth and operational efficiency. Skilled in money handling and fostering a collaborative work environment, consistently achieving performance targets.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Shoe Palace
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Warehouse Worker

Amazon
02.2023 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Food Handler

Popeyes
06.2018 - 03.2021
  • Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
  • Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Ensured high-quality customer experiences by promptly addressing any concerns or complaints regarding food preparation or presentation.
  • Continuously met or exceeded performance expectations, contributing to the overall success of the business.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Pushed, pulled and transported large loads and objects.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Education

Abraham Lincoln High School
San Jose, CA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Team motivation
  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision
  • Task delegation
  • Staff training and development
  • Goal setting
  • Hiring and training

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.

Languages

English

Timeline

Warehouse Worker

Amazon
02.2023 - 01.2024

Assistant Manager

Shoe Palace
06.2022 - Current

Food Handler

Popeyes
06.2018 - 03.2021

Abraham Lincoln High School

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James Salvador-Santos