JAMES SAMUEL
Sumter,SC
Summary
Client-focused professional with experience in coaching, counseling-style communication, leadership development, and behavior change. Proven ability to mentor individuals, improve performance outcomes, and guide teams toward measurable success. Strong background in psychology-informed practices, conflict resolution, and goal setting. Passionate about helping individuals overcome barriers and achieve personal and professional growth.
Overview
9
9
years of professional experience
Work History
Assistant Credit Manager
Rent-A-Center
08.2022 - Current
- Coach and mentor employees and customers using solution-focused communication to improve decision-making and accountability
- Supervise and develop 3 direct reports, providing ongoing feedback, goal tracking, and performance coaching
- Reduced store credit balance from highest to lowest in the district within four months
- Recognized as Store of the Month (May & June 2025)
- Maintained lowest district credit rates from July–September 2024
- Conduct one-on-one conversations with customers to address financial barriers and support goal achievement
- Document client interactions while ensuring compliance
Package Handler
FedEx
12.2021 - 08.2022
- Supported team coordination in high-volume environments
- Maintained workflow efficiency and accuracy handling 30,000+ units weekly
Assistant Manager
Foot Locker Inc.
07.2020 - 04.2021
- Led and coached 6 employees per shift
- Delivered customer-centered service through active listening
- Achieved $38K personal daily sales record
Store Manager
Little Caesars
08.2016 - 08.2019
- Managed daily operations and coached staff performance
- Conducted hiring, onboarding, and corrective action
- Improved average ticket sales from $8.95 to $10.50
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Bachelor of Science - Interdisciplinary Studies, Psychology, Nursing Concentration
University of South Carolina Upstate
Spartanburg, SC05.2022
Skills
- Individual & Group Counseling
- Client Advocacy
- Motivational Interviewing
- Behavior Change Strategies
- Case Documentation
- Goal Setting
- Conflict Resolution
- Leadership Development
- Performance Improvement
- Active Listening
- Training & Facilitation
- Data Tracking
- Compliance
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
COMMUNITY & LEADERSHIP
- Mentor to high school students transitioning to college
- Volunteer, Habitat for Humanity, Member
- NAACP – Spartanburg Chapter
- Phi Beta Sigma Fraternity, Inc., Vice President / Treasurer (2021–2022), Rookie of the Year – 100+ community service hours
Timeline
Assistant Credit Manager
Rent-A-Center
08.2022 - Current
Package Handler
FedEx
12.2021 - 08.2022
Assistant Manager
Foot Locker Inc.
07.2020 - 04.2021
Store Manager
Little Caesars
08.2016 - 08.2019
Bachelor of Science - Interdisciplinary Studies, Psychology, Nursing Concentration
University of South Carolina Upstate