Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

James Sanderson

Norfolk,VA

Summary

Dynamic and reliable professional with extensive experience at MCR Residence Inn Marriott, excelling in guest service excellence and cleaning techniques. Proven track record in enhancing guest satisfaction and maintaining high standards of cleanliness. Skilled in linen replacement and proactive maintenance reporting, ensuring a welcoming atmosphere and efficient hotel operations.

Professional hospitality worker with strong focus on maintaining cleanliness and organization. Known for effective teamwork and adaptability in fast-paced environments. Skilled in cleaning, maintenance, and customer service, ensuring high standards and satisfaction. Reliable and flexible, consistently meeting needs of team and guests.

Overview

8
8
years of professional experience

Work History

Houseman

MCR Residence Inn Mariott
03.2021 - 12.2023
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
  • Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
  • Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
  • Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
  • Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
  • Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Minimized downtime due to unexpected maintenance issues by replacing light bulbs or unclogging drains proactively.

Floor Technician

ODU {Ted Constsnt}
10.2019 - 05.2021
  • Operated floor cleaning equipment to maintain cleanliness and safety standards.
  • Conducted routine inspections of floors for damage or wear, ensuring timely repairs.
  • Implemented effective cleaning techniques for various floor types, enhancing surface longevity.
  • Assisted in training new staff on proper floor maintenance procedures and equipment use.
  • Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
  • Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
  • Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
  • Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
  • Quietly waxed, buffed and vacuumed floors in [Type] organization.
  • Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
  • Enhanced workplace safety by promptly addressing spills, debris, and other potential hazards on the floor.
  • Performed regular inspections of floors throughout the facility to identify areas requiring additional attention or maintenance.
  • Ensured proper disposal of waste materials after cleaning jobs were completed, adhering to environmental regulations and company policies.

Roofer

Roof Services
04.2016 - 01.2018
  • Installed roofing materials, ensuring quality and compliance with safety standards.
  • Assisted in the removal of old roofing systems, promoting efficient project completion.
  • Operated hand and power tools, maintaining proper usage protocols for safety.
  • Collaborated with team members to assess project requirements and timelines.
  • Performed patching and resealing of roofs to provide maintenance, repairs and protection.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Inspected problem roofs to determine best repair procedures.
  • Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
  • Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.

Education

No Degree - Math ,reading,social Studies Etc.

Betty F Williams
Va, Beach Va.

Skills

  • Initiative-taking
  • Reliability and punctuality
  • Cleaning techniques
  • Guest room cleaning
  • Maintenance awareness
  • Guest service excellence
  • Personal grooming
  • Floor polishing
  • Maintenance reporting
  • Linen replacement
  • Furniture moving
  • Dusting furniture
  • Window cleaning
  • Window blind dusting
  • Supply restocking

Languages

English
Full Professional

Timeline

Houseman

MCR Residence Inn Mariott
03.2021 - 12.2023

Floor Technician

ODU {Ted Constsnt}
10.2019 - 05.2021

Roofer

Roof Services
04.2016 - 01.2018

No Degree - Math ,reading,social Studies Etc.

Betty F Williams

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