James Sandoval
Phoenix,Arizona
Summary
Dedicated and reliable professional with a proven ability to manage multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to assume additional responsibilities to support team objectives. Hardworking and passionate, equipped with exceptional organizational skills, seeking an entry-level position as a Fraud Analyst. Committed to contributing to the team's success and achieving company goals.
Overview
9
9
years of professional experience
Work History
Loss Prevention Investigator
The RealReal
08.2022 - Current
- Conducted thorough investigations for suspected thefts, leading to increased recovery of stolen merchandise.
- Performed routine audits on inventory control practices, resulting in improved accuracy and reduced discrepancies.
- Managed sensitive information discreetly during investigations, maintaining confidentiality at all times.
- Effectively communicated findings from investigations to relevant stakeholders for informed decision-making processes.
- Utilized advanced investigative techniques to uncover internal theft cases, leading to swift resolution and termination when appropriate.
Loss Prevention Specialist
The RealReal
12.2021 - 08.2022
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Facilitated strong communication between department heads and loss prevention team, fostering awareness and cooperation among all personnel.
Behavioral Health Technician
Sunshine Residential Homes
06.2021 - 11.2021
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Customer Success Specialists
Wells Fargo
01.2020 - 07.2021
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
Loss Prevention Specialist
Walmart
06.2019 - 01.2020
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
Electronics Sales Associate
Walmart
01.2018 - 06.2019
Layaway Department Manager
Walmart
09.2017 - 01.2018
Online Order Associate
Walmart
09.2016 - 06.2017
Cashier Associate
Walmart
05.2015 - 09.2016
Education
Cortez High School
Phoenix, Arizona06.2015
Skills
- Quick learner
- Time management
- Customer service
- Problem solving
- Communication
- Video surveillance proficiency
- Incident Reporting
- Conflict Resolution
- Inventory Auditing
References
Available upon request
Timeline
Loss Prevention Investigator
The RealReal
08.2022 - Current
Loss Prevention Specialist
The RealReal
12.2021 - 08.2022
Behavioral Health Technician
Sunshine Residential Homes
06.2021 - 11.2021
Customer Success Specialists
Wells Fargo
01.2020 - 07.2021
Loss Prevention Specialist
Walmart
06.2019 - 01.2020
Electronics Sales Associate
Walmart
01.2018 - 06.2019
Layaway Department Manager
Walmart
09.2017 - 01.2018
Online Order Associate
Walmart
09.2016 - 06.2017
Cashier Associate
Walmart
05.2015 - 09.2016
Cortez High School