James Sandoval
Imperial,CA
Summary
Friendly and dependable customer service professional with strong communication and problem-solving skills. Experienced in assisting customers, resolving concerns, and providing professional support in fast paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
D.R. Horton
El Centro, California
01.2006 - 06.2008
- Improved customer satisfaction ratings by answering questions and resolving issues quickly, fostering loyalty.
- Resolved customer complaints with effective solutions and timely follow-ups, enhancing customer trust.
- Developed strong customer relationships to encourage repeat business.
- Coordinated with construction teams to promptly address customer concerns about property conditions, ensuring satisfaction.
- Educated clients on warranty and service options for their new homes.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Imperial Valley College
Imperial, CA01-1994
Skills
- Experienced handling high volume calls and customer concerns
- Scheduling and multitasking
- Strong ability to remain calm and professional under pressure
- Resolved customer issues quickly and efficiently
- Excellent customer service communication and problem solving skills
- Maintain high customer satisfaction ratings
Timeline
Customer Service Representative
D.R. Horton
01.2006 - 06.2008
GED -
Imperial Valley College