James Satala
Merriville,IN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Cook
Overtime Pizzeria & Sports Pub
09.2024 - 01.2025
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
Cook
Paradise Pizza
07.2024 - 10.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier/Sales Associate
McDonald's
03.2023 - 09.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Delivery Driver
Papa John's
04.2023 - 10.2023
- Ensured the safe handling and transportation of fragile or perishable items
- Cultivated positive relationships with regular customers through friendly interactions
- Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
- Followed established safety protocols for loading/unloading packages or goods from the vehicle
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Collaborated with dispatchers to coordinate daily delivery schedules
- Adhered to all traffic laws and regulations while operating company vehicles
Customer Service Representative
Circle K
08.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Stocker
Publix
11.2021 - 02.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
Grill Cook/Line Cook
Steak N Shake
07.2020 - 02.2022
- Prepared and cooked a variety of grilled dishes, including burgers, steaks, chicken, and seafood
- Ensured food quality by closely monitoring cooking times and temperatures to meet customer preferences
- Collaborated with kitchen staff to coordinate timing of grilled items with other menu items for efficient service
- Managed inventory of grilling supplies and ingredients, ensuring an adequate supply at all times
- Trained junior grill cooks on proper handling of different types of meat cuts
- Successfully handled high-volume periods during peak hours without compromising food quality or customer satisfaction
- Received commendation from management for maintaining a clean work area during surprise inspections
- Increased efficiency by implementing a new grilling technique that reduced cooking time by XX%
- Consistently achieved XX% customer satisfaction ratings through prompt service and high-quality grilled dishes
- Implemented improved cleaning procedures resulting in decreased downtime between shifts
- Reduced food waste by XX% through careful monitoring of ingredient usage on the grill station
- Assisted in training new grill cooks on proper techniques, procedures, and safety protocols
- Communicated effectively with servers and kitchen staff to ensure timely preparation and delivery of grilled orders
- Operated grilling equipment safely and efficiently, performing regular maintenance checks as needed
- Adhered to portion control guidelines to minimize waste while consistently delivering consistent portion sizes
- Followed recipes accurately to maintain consistency in flavor profiles for grilled dishes
- Implemented cost-saving measures by optimizing storage space utilization without compromising operational efficiency or product accessibility
- Ensured compliance with regulatory requirements related to inventory management such as FIFO (First-In-First-Out) method or LIFO (Last-In-First-Out) method where applicable
- Generated comprehensive reports on inventory status, including stock levels, turnover rates, aging analysis, and valuation
Cashier/Sales Associate
McDonald's
08.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Line Cook
Lelulo's Pizzeria
04.2019 - 09.2019
- Followed recipes accurately to ensure consistent quality and taste
- Managed food inventory and ordered supplies to maintain stock levels
- Ensured that all food items were properly stored at the correct temperatures
- Operated kitchen equipment such as grills, ovens, fryers, and slicers safely and efficiently
- Adhered to portion control standards to minimize waste and control costs
Education
High School Diploma -
Island Coast High School
Cape Coral, FL05.2019
Skills
- Food handling
- Kitchen experience
- Customer support
- Cooking
- Driving
- Communication skills
- Restaurant experience
- Customer service
- Food preparation
- Multitasking and organization
- Cleaning and organization
- Supply restocking
- Attention to detail
- Team collaboration
- Time management
- Problem-solving
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Cook
Overtime Pizzeria & Sports Pub
09.2024 - 01.2025
Cook
Paradise Pizza
07.2024 - 10.2024
Delivery Driver
Papa John's
04.2023 - 10.2023
Cashier/Sales Associate
McDonald's
03.2023 - 09.2024
Customer Service Representative
Circle K
08.2022 - 05.2023
Stocker
Publix
11.2021 - 02.2022
Cashier/Sales Associate
McDonald's
08.2020 - 04.2021
Grill Cook/Line Cook
Steak N Shake
07.2020 - 02.2022
Line Cook
Lelulo's Pizzeria
04.2019 - 09.2019
High School Diploma -
Island Coast High School
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