Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Sawyer

Suffolk,VA

Summary

Recognized as a seasoned cyber security professional, who provides a practical approach to the security of data, information systems and risk management that meets both the needs and constraints of the organization. I have a proven track record of achievement, regardless of the technical, non-technical, and political challenges within an organization. Demonstrated team player, with the ability to successfully initiate, lead and manage individuals and multiple projects, from inception to completion. Ensure various divisions, departments and stakeholders are connected and communicating (HR, Physical / Personnel Security Legal, Cyber Security-IA, etc.).

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Security Consultant

Viking Cloud
10.2020 - Current
  • Customer engagement and project execution providing information security consultation and assessment services, helping our clients meet their compliance obligations by evaluating their business, technology and operations against security standards like the PCI DSS or HIPAA.
  • Expertise with clients and colleagues to aid in making decisions on topics like strategy and scope as well as deep and highly technical projects like web application architecture and security.
  • Providing clear, organized findings and recommendations to clients and tracking progress towards resolution and compliance.
  • Producing detailed, high-quality reports for clients and industry third parties like payment card brands and the PCI Security Standards Council.
  • Working with clients to implement practices to produce secure applications and identify and eliminate security vulnerabilities.
  • Work independently, undertaking information security engagements including working co-ordination and project management (client interaction, deliverables, work plans, escalation's, etc.)
  • Growing the business by identify up-sells with existing and potential clients.
  • Providing regular status reports on all projects assigned.
  • Team player and having the capability to expand/adapt your skills in fast-paced ever-changing industry.

Security Consultant

SecureTrust
12.2018 - 10.2020
  • Customer engagement and project execution providing information security consultation and assessment services, helping our clients meet their compliance obligations by evaluating their business, technology and operations against security standards like the PCI DSS or HIPAA.
  • Expertise with clients and colleagues to aid in making decisions on topics like strategy and scope as well as deep and highly technical projects like web application architecture and security.
  • Providing clear, organized findings and recommendations to clients and tracking progress towards resolution and compliance.
  • Producing detailed, high-quality reports for clients and industry third parties like payment card brands and the PCI Security Standards Council.
  • Working with clients to implement practices to produce secure applications and identify and eliminate security vulnerabilities.
  • Work independently, undertaking information security engagements including working co-ordination and project management (client interaction, deliverables, work plans, escalation's, etc.)
  • Growing the business by identify up-sells with existing and potential clients.
  • Providing regular status reports on all projects assigned.
  • Team player and having the capability to expand/adapt your skills in fast-paced ever-changing industry.

Security Consultant

Trustwave Holdings Inc.
06.2016 - 12.2018
  • Customer engagement and project execution providing information security consultation and assessment services, helping our clients meet their compliance obligations by evaluating their business, technology and operations against security standards like the PCI DSS or HIPAA.
  • Expertise with clients and colleagues to aid in making decisions on topics like strategy and scope as well as deep and highly technical projects like web application architecture and security.
  • Providing clear, organized findings and recommendations to clients and tracking progress towards resolution and compliance.
  • Producing detailed, high-quality reports for clients and industry third parties like payment card brands and the PCI Security Standards Council.
  • Working with clients to implement practices to produce secure applications and identify and eliminate security vulnerabilities.
  • Work independently, undertaking information security engagements including working co-ordination and project management (client interaction, deliverables, work plans, escalation's, etc.)
  • Growing the business by identify up-sells with existing and potential clients.
  • Providing regular status reports on all projects assigned.
  • Team player and having the capability to expand/adapt your skills in fast-paced ever-changing industry.

Cyber Security Inspection Technical SME/Team Lead

U.S. Fleet Cyber Command Office Of Compliance And Assessment
08.2010 - 05.2016
  • Trained and Assisted U.S. Navy personnel as a member of Fleet Cyber Command Computer Security Inspection and Compliance Team (CSICP), providing technical expertise in aligning shipboard networks with DoD regulations.
  • Host Based Security System (HBSS) SME and managed team of highly technical auditors. Developed SOP's and methodology for completing assessments in the respective technology area.
  • Responsible for producing detailed reports and deliverables for commands and high ranking military officers.
  • Managed personal travel at a high rate in excess of 50% at times. This includes CONUS and OCONUS.
  • Performed over 60 Cyber Security inspection activities (CCRI/CSI) for the U.S. Navy as a DISA Certified reviewer per year, identifying existing vulnerabilities in current security implementations.
  • Oversight for all civilian and military travel funding for (25) civilians and active duty military with a budget of over $1.5 million dollars.
  • Leading role in new hiring of 29 civil service GS employees to include writing job descriptions, classification, and interviewing prospective candidates.
  • Prepared issue papers, messages, executive summaries, ghost e-mail, presentations and other documents that support completion of OCA mission.
  • Prepared documents of quality and accuracy to provide senior leadership with logical options and recommendations for complex situations.

System Analyst Senior Professional

Computer Sciences Corporation
06.2008 - 08.2010
  • The TCWS platform is a centralized resource that assists the DoD in planning, evaluating, and advising on the organization, methods, and procedures for providing administrative support systems such as records, communications, directives, forms, files, and documentation.
  • The network maintenance of the TCWS platform requires in-depth self management qualities that require my creative thinking, attention to detail and keen flexibility so that I can advise the customer on the potential benefits of automation to improve the efficiency and customer service support.
  • I developed procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems such as those designed to prevent waste, loss, unauthorized use, or misappropriation of assets.
  • Working closely with the Force Information Assurance Manager (IAM), I applied local policies and
  • practices that increased the level of security of the TCWS network. This also includes reading the platform's network security logs to ensure proper security is maintained and full compliance to all Information Assurance Vulnerability Alerts is achieved.
  • I provide expert analysis on existing system designs and made recommendations for performance enhancements of the network. I setup and maintain all servers and their operating systems to include but not limited to Windows Server 2003, Microsoft SharePoint Portal Server 2003 (SPS), file and print shares, Windows Server Update Services (WSUS), SQL 2005, ESX 3.5, and Linux 4.0.
  • Other day-to-day activities include network maintenance, network management of the Storage Area Networks, backup provisioning, performance tuning, scripting for automation of tasks, error tracking, data movement, software configurations, product evaluation, problem solving, and addressing compatibility issues. Planning connectivity, performance tuning, instituting disaster recovery processes, cataloging maintenance and QA testing.
  • Instrumental in the management of fiber cabling, Brocade and Cisco switches, fabric management, LUN masking, switch zoning, creating failover of FC links and SAN appliances and experienced in VMware ESX Server Virtual Infrastructure installation/ maintenance.
  • Additionally, I maintain all servers and workstations for development and testing, analyzing information management requirements to develop program or administrative reporting systems including the systems specifications, data gathering and analytical techniques, and systems evaluation methodology.
  • Involved in all decision making for hardware and software upgrades.
  • Performed expert analysis and practical reasoning of existing system designs, made recommendations for performance enhancements of the network, and prepared documentation such as Standard Operating Procedures (SOP) for distribution to fellow teammates.

Senior Help Desk Technician

Christian Broadcasting Network, CBN
03.2006 - 06.2008
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware and granted system permissions to new employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

High Speed Internet Support Tier III

Cox Communications
12.2004 - 03.2006
  • Worked at the customer service desk providing problem solving support for all computer hardware Education References/software matters, and recommending changes and improvements in staffing work, methods, and procedures.
  • Logged all requests for assistance into the Trouble Ticket database (Remedy) and initiated advanced customer support for high speed internet connectivity, email, personal web space, newsgroup access, account management, and all other inquiries.
  • If support call were not resolved in 30 minutes, I escalated the ticket to Tier III personnel providing them with system specifications, data gathering and analytical techniques, and systems evaluation methodology.
  • This ensured the Tier III personnel had a clear and unambiguous understanding of the technical issue.
  • Responsible for tracking trouble tickets to determine impact on user/mission by analyzing and evaluating proposed changes in mission, operating procedures.
  • Assisted in the discovery of network trends and outages for entire system.
  • The raw data was analyzed to determine the underlying causes and effects of the outages so that sound recommendations alternative courses of action could be taken.
  • The results were then effectively communicated to the Network Operation Center in Atlanta.
  • Reviewed user feedback and customer support tickets to identify pain points within public user base.

Helpdesk Coordinator Senior (NMCI)

Electronic Data Systems, EDS
11.2003 - 11.2004
  • Assisted with updating technical support best practices for use by team.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Responded to customer inquiries and provided technical assistance over phone.

Education

High School Diploma -

Oaktree High School
Chesapeake, VA
06.1999

Skills

  • PCI DSS Compliance
  • HIPAA
  • Compliance Audits
  • ISO 27001
  • Cloud Computing
  • Windows and Linux
  • Skilled at mediation
  • Skilled multi-tasker
  • Analytical and critical thinker
  • Change management
  • Project cost planning
  • Risk mitigation and management
  • Results-oriented
  • Managing multiple projects simultaneously
  • IT security best practices
  • Report writing
  • Self-motivated
  • Strong verbal communication
  • Team leadership
  • Risk management processes and analysis
  • Interpersonal and written communication
  • Process implementation
  • Data analysis
  • Policy analysis

Certification

  • ISACA Certified Information Security Manager (CISM)
  • ISO 27001 Internal Auditor
  • PCI SSC Qualified Security Assessor (QSA)
  • Information Technology Infrastructure Library (ITIL)
  • COMPTIA Security +

Timeline

Senior Security Consultant

Viking Cloud
10.2020 - Current

Security Consultant

SecureTrust
12.2018 - 10.2020

Security Consultant

Trustwave Holdings Inc.
06.2016 - 12.2018

Cyber Security Inspection Technical SME/Team Lead

U.S. Fleet Cyber Command Office Of Compliance And Assessment
08.2010 - 05.2016

System Analyst Senior Professional

Computer Sciences Corporation
06.2008 - 08.2010

Senior Help Desk Technician

Christian Broadcasting Network, CBN
03.2006 - 06.2008

High Speed Internet Support Tier III

Cox Communications
12.2004 - 03.2006

Helpdesk Coordinator Senior (NMCI)

Electronic Data Systems, EDS
11.2003 - 11.2004

High School Diploma -

Oaktree High School

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James Sawyer