James Saxton
Atlanta,GA
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 0ne year of experience to new professional challenges with growth-oriented organization. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
4
4
years of professional experience
Work History
Host/Cashier Helper
Juicy Crab
04.2023 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Backed up servers by checking on tables and retrieving items for guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Dishwasher
Kentucky Fried Chicken
09.2020 - 12.2022
- Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Increased machine efficiency by scraping and pre-washing dishes.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
Education
High School Diploma -
Dunwoody High School
Dunwoody, GA05.2022
Skills
- Customer Service
- General office duties, print, copy, fax, scan devices
- Transaction Processing
- Problem Resolution
- MS Office
- Communication and Interpersonal Skills
- Quality Assurance
- Productivity and Time Management
- Strong Work Ethic
Timeline
Host/Cashier Helper
Juicy Crab
04.2023 - Current
Dishwasher
Kentucky Fried Chicken
09.2020 - 12.2022
High School Diploma -
Dunwoody High School