James Sayah Jr
Camp Hill,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Able to learn new skills and systems fairly fast and implement them into my day to day routine. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Lumper
Capstone Logistics LLC.
12.2022 - 02.2024
- Contributed to a safe working environment by adhering to safety protocols and reporting hazards.
- Minimized product damage by carefully handling fragile items during the loading and unloading process.
- Reduced turnaround times for trucks by efficiently loading and unloading cargo according to established schedules.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Ensured accurate inventory counts with meticulous attention to detail during the loading and unloading process.
Security Officer
GardaWorld Security
07.2022 - 12.2022
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Conducted regular patrols of key areas to spot and control security concerns.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Manager
The Card Shop
04.2021 - 06.2022
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Premier Vapors
10.2017 - 04.2021
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented strategies to increase sales and profitability.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Analyzed market trends and competitor activities to create competitive advantages.
Front End Associate
Walmart
06.2014 - 10.2017
- Used in-store system to locate inventory and place special orders for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Education
Associate Of Applied Science - Criminal Justice
High School Diploma -
06.2014
Skills
- Heavy Lifting
- Documentation
- Willingness to learn
- Inventory Control
- Time Management
- Pennsylvania Driver's License
- Punctual and Reliable
- Meeting Sales Goals
- Brand Promotion
- Positive Customer Engagement
- Problem-solving skills
Timeline
Lumper - Capstone Logistics LLC.
12.2022 - 02.2024
Security Officer - GardaWorld Security
07.2022 - 12.2022
Manager - The Card Shop
04.2021 - 06.2022
General Manager - Premier Vapors
10.2017 - 04.2021
Front End Associate - Walmart
06.2014 - 10.2017
Clinton Community College - Associate Of Applied Science, Criminal Justice
Beekmantown High School - High School Diploma,