James Scelsi
Daphne
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Sunset Pointe
09.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Longhorn Steakhouse
06.2020 - 10.2023
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Manager
Logan's Roadhouse
09.2018 - 12.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Established and maintained positive work environment to enhance retention and productivity.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Recorded inventory sales into organization's weekly income report.
- Trained new employees in specific job requirements.
Server
Logan's Roadhouse
08.2015 - 09.2018
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Contributed to team success by completing jobs quickly and accurately.
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
Education
High School Diploma -
Ridgeland High School
Ridgeland, MS05.2014
Skills
- Staff Management
- Team building
- High-volume dining
- Staff Training
- Customer service
- Adept verbal and written communication skills
- Effective Multitasking
- Meticulous attention to detail
- Excellent time management skills
- Perfect attendance record
- POS System Operation
Timeline
Server
Sunset Pointe
09.2023 - Current
Server
Longhorn Steakhouse
06.2020 - 10.2023
Manager
Logan's Roadhouse
09.2018 - 12.2019
Server
Logan's Roadhouse
08.2015 - 09.2018
High School Diploma -
Ridgeland High School
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