James Schaffer
Exton,PA
Summary
I specialize in transforming complex technology into clear, relatable stories that help clients see what's possible. With over 14 years of experience as a Solutions Consultant, I work at the intersection of innovation, communication and business value, bridging advanced platforms with the real-world goals of enterprise teams. By crafting tailored demos, customer journeys, and solution strategies, I support organizations across Media & Entertainment, Travel, Utilities, and Life Sciences in navigating digital transformation with confidence and clarity. Known for a collaborative, thoughtful approach, I focus on building understanding, trust, and lasting client impact.
Overview
14
14
years of professional experience
Work History
Senior Technical Specialist
Microsoft
09.2021 - 08.2025
- Served as a trusted advisor to enterprise customers in media, entertainment, travel, and utilities, specializing in Microsoft Dynamics 365 and Power Platform.
- Acted as a Subject Matter Expert (SME) for the D365 Customer Service and Contact Center platform, guiding customers through CRM modernization, AI-powered experiences, and integrated service solutions.
- Led customer discovery, solution mapping, and tailored demos, including engaging narratives (e.g., "Ted Lasso" customer support journey) that directly supported successful sales motions.
- Delivered strategic guidance to business and technical stakeholders, contributing to multi-million-dollar digital transformation deals.
- Recognized for simplifying complex technical concepts through clear storytelling and impactful communication.
- Played a key role in launching and enabling adoption of Microsoft’s next-gen Contact Center platform.
- Led cross-functional teams to design and deliver tailored solutions for customer business challenges.
Senior Solutions Consultant
Pegasystems, Inc.
03.2020 - 09.2021
- Led technical strategy in sales campaigns alongside account executives, serving as a trusted product expert across key opportunities.
- Analyzed customer requirements and delivered high-impact POCs tailored to each client’s business needs and success criteria.
- Managed technical responses for RFPs, RFIs, and proposals, showcasing Pega’s differentiation in CRM and case management.
- Engaged in thought leadership and represented industry best practices to stakeholders and prospective clients.
- Fostered strong relationships with key decision-makers at target accounts.
Solutions Consultant
Parexel
09.2016 - 03.2020
- Product SME for regulatory software in the Liquent InSight platform, providing global demonstrations to pharmaceutical clients.
- Led webinars and training on key RIM topics (e.g., IDMP, Publishing, Registrations).
- Interfaced with global clients to understand requirements, align solutions, and support pre-sales efforts.
- Authored detailed RFP responses and maintained cloud product environments via AWS.
- Collaborated across internal teams to improve interdepartmental data sharing and communication.
- Mentored new team members in best practices for client engagement and project delivery.
Solutions Consultant
CSC (Computer Sciences Corporation)
03.2013 - 09.2016
- Delivered demonstrations of CSC’s Claims, Litigation, and Vendor Management solutions for insurance companies worldwide.
- Managed monthly customer training sessions and acted as SME in support of global sales efforts.
- Owned RFP processes, supported product marketing campaigns, and presented at national user forums.
- Utilized industry-standard tools to track project progress and manage timelines effectively.
Business Analyst
CSC (Computer Sciences Corporation)
04.2011 - 03.2013
- Provided Tier 1–2 support for CSC’s Legal Solutions Suite, serving over 7,500 law firms and 70 insurance companies.
- Created process documentation and tracked KPIs to improve service delivery and product usage.
- Conducted gap analysis to identify areas for process improvement and efficiency.
Education
Bachelor of Science - Business Administration
Bloomsburg University
Bloomsburg, PA12-2010
Skills
- Building strong client partnerships
- Proficient in analytical problem resolution
- Strategic solution design
- Product and industry expertise
- Performance optimization
- Presentations and public speaking
- Client assessment and analysis
- Teamwork and collaboration
Timeline
Senior Technical Specialist
Microsoft
09.2021 - 08.2025
Senior Solutions Consultant
Pegasystems, Inc.
03.2020 - 09.2021
Solutions Consultant
Parexel
09.2016 - 03.2020
Solutions Consultant
CSC (Computer Sciences Corporation)
03.2013 - 09.2016
Business Analyst
CSC (Computer Sciences Corporation)
04.2011 - 03.2013
Bachelor of Science - Business Administration
Bloomsburg University
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