Summary
Overview
Work History
Education
Skills
Timeline
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James Schinner

Wauwatosa,WI

Summary

Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.

Overview

38
38
years of professional experience

Work History

Branch Manager

R3 Redistribution - Bunzl
St Louis, MO
01.2020 - 05.2025
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Resolved escalated customer complaints in a timely manner.
  • Identified opportunities for process improvement initiatives within the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Monitored financial performance of the branch on a monthly basis.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Supported outside sales force in servicing and obtaining new business.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Branch Manager

Joshen Paper & Packaging
Cleveland, OH
11.2010 - 12.2019
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Resolved escalated customer complaints in a timely manner.
  • Identified opportunities for process improvement initiatives within the branch.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Supported outside sales force in servicing and obtaining new business.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

Sales Representative

A.D. Schinner Co.
Milwaukee, WI
02.1987 - 10.2010
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Identified opportunities for cross-selling additional products and services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Generated new sales leads through cold calling and networking activities.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Education

Bachelor of Science - Consumer Science

UW - Madison
Madison, WI
12-1986

Skills

  • Project management
  • Conflict resolution
  • Operational efficiency
  • Goals and performance
  • Accounts receivable
  • Excellent communication skills
  • Customer relationships
  • Branch operations management
  • Team player
  • Operational reports
  • People-oriented

Timeline

Branch Manager

R3 Redistribution - Bunzl
01.2020 - 05.2025

Branch Manager

Joshen Paper & Packaging
11.2010 - 12.2019

Sales Representative

A.D. Schinner Co.
02.1987 - 10.2010

Bachelor of Science - Consumer Science

UW - Madison

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