James Schuler
Marion,IA
Summary
Passionate Operations leader and military veteran with 20 years' experience. Knowledgeable about business practices in the Aerospace industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Associate Director, Product Quality for IA, NJ, & Germany
Collins Aerospace Avionics
03.2022 - Current
- Responsible for leadership of Product Quality for 80 employees, 2 AS-9100 and 2 ISO-9001 Certificates, across 6 manufacturing sites in the U.S
- And 1 site in Germany
- Sponsoring the PFMEA & Control Plan initiative for NOE prevention
- Supported AOP Planning for both Iowa Operations and Product Quality
- Led Iowa Quality team through transition from role-based to site-based leadership
- Reduced overdue audit corrective actions from over 25 per month to regularly achieving 0 overdue
- Supported Work Transfer team in developing standard decks that provide required information to gate approvers.
Sr. Manager, Customer Operations (ARINC Operations Center)
Collins Aerospace CAS
02.2018 - 03.2022
- Led 64-member CAS mission-critical continuous operations teams to include the Service Desk, Network Operations Center, Aircraft Connectivity Support and Cyber Security Operations Center
- Aid IMS Operations director with strategic planning for the Customer Operations Center and IMS Operations
- Served as lead customer for IMS Operations Center renovation and led Customer Operations teams in the move to the new facility space with no impact to customer service and support throughout the move
- Automated Service Desk activities for ACARS single-station advisories saving approximately 12 hours per week
- Lead strategic and program management effort for the CAS ITSM tool migration to ServiceNow from CMS Gates 2 through 5
- Integrated an ACARS and cabin connectivity tier-1 and -2 team, centralizing cabin service support for both business and commercial aviation customers while also transitioning to 24/7 operations
- Developed operations and service-specific metrics, business unit satisfaction scores and working on KPIs aligned to key CAS business measures
- Nominated to participate in high potential programs including FUEL, Strategic Thinking, and twice-nominated as a presented CAS-wide training initiatives.
Manager, Operations Services
Collins Aerospace CAS ARINCDirect
06.2015 - 02.2018
- Managed team of fourteen International Operations Coordinators
- Aid department manager with strategic planning for the team and Operations department
- Responsible for over 300 business aviation customers representing corporate flight departments and pilots for ultra-high-wealth individuals
- Chief customer service representative for the team's customers in an organization with a customer satisfaction rating exceeding 90 percent, leading Team Compass to a NPS of 100
- Travel domestically and internationally to meet new and existing customers to introduce our services and strengthen relationships
- Provided Operations requirements to engineers to improve operations efficiency.
Sr. International Operations Coordinator
Collins Aerospace CAS ARINCDirect
08.2008 - 06.2015
- Consult with business aviation flight crews and dispatchers in support of their global flight operations
- Arrange overflight and landing permits directly with foreign governments or with global vendor network
- Coordinate ground handling services for aircraft parking, customs clearances, passenger assistance, flight crew hotels and transportation for crews worldwide
- Supervised and trained new employees and struggling employees to boost department effectiveness.
Aerial Navigator / Tactical Systems Operator, Sergeant (E-5)
United States Marine Corps
07.2003 - 07.2008
- Managed 300+ marine barracks in Okinawa with responsibilities for operations, EH&S and auditing
- Took the barracks from Not Mission Capable to Fully Mission Capable within the first 30 days in-role
- As a member of the flight crew, served as expert in airspace, navigation, weather, and external factors affecting flight
- Responsible for flight planning, fuel requirement calculation, route adherence, flight clearances and aircraft positioning during transport, tankering during aerial refueling, and airdrop missions.
Education
MBA - Leadership
University of Iowa Tippie College of Business
Iowa City, IA07.2024
BBA - Management
University of Houston – Victoria
Victoria, TX07.2020
Associate of Arts - Business
Houston Community College System
Houston, TX05.2016
Skills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Relationship Building
- Operations Management
- Public Speaking
- Customer Service
- Team Collaboration and Leadership
- Quality Assurance Management
Certification
- Certified AS-9100 Internal Auditor, Collins Aerospace
- ITIL v4 Foundation, 2021-2024
Timeline
Associate Director, Product Quality for IA, NJ, & Germany
Collins Aerospace Avionics
03.2022 - Current
Sr. Manager, Customer Operations (ARINC Operations Center)
Collins Aerospace CAS
02.2018 - 03.2022
Manager, Operations Services
Collins Aerospace CAS ARINCDirect
06.2015 - 02.2018
Sr. International Operations Coordinator
Collins Aerospace CAS ARINCDirect
08.2008 - 06.2015
Aerial Navigator / Tactical Systems Operator, Sergeant (E-5)
United States Marine Corps
07.2003 - 07.2008
MBA - Leadership
University of Iowa Tippie College of Business
BBA - Management
University of Houston – Victoria
Associate of Arts - Business
Houston Community College System