JAMES SCHULER JR
Fredericksburg,VA
Summary
Experienced professional seeking a position to apply skills, grow, and gain valuable experience. Strong background in customer service and sales, bringing valuable assets to customer-oriented companies. Highly motivated to learn and dedicated to giving best effort in any assigned task. Expertise in customer interactions, service solutions, conflict resolution, communication, and problem-solving for customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Reliability and proactive approach make well-equipped to meet customer and organizational goals. Claims professional valuing precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and delivering positive results.
Overview
17
17
years of professional experience
Work History
Line Chef
Happy Endings Bar & Grill
11.2023 - Current
- Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
- Demonstrated versatility by efficiently working across various stations within the kitchen as needed.
- Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
- Expedited customer orders with prompt and accurate plate assembly, ensuring top-notch presentation standards.
- Assisted in training new line chefs, sharing best practices for efficient food preparation and service consistency.
- Fostered a positive work atmosphere through enthusiasm, dedication, and a strong work ethic, leading to increased team morale.
Property Claims Adjuster
Allstate Insurance Companies
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Worked with multiple departments to check proper billing information.
- Complied with established procedures when approving or rejecting claims.
- Reconciled documentation against budget requirements and ledgers.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Use Xactimate to compile estimates for personal property and structure damage.
Estimate Writer and Customer Service
Claim Write
10.2020 - 11.2022
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Organized material to research and complete writing tasks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Xactimate Estimate Writer
National Appraisals
11.2018 - 07.2020
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Xactimate and Billing Specialist
ServPro of Fredericksburg
06.2018 - 02.2020
- Using Xactimate software to recreate job sites and entering data from scope sheets to accurately bill jobs
- Entering data into Moisture Mapper for insurance companies such as USAA accurately
- Keeping Contractor Connections up to date with all jobs with 12 hour reports and corresponding with desk adjusters for any additional items or info needed for the jobs
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Personal Banker
BB&T
08.2017 - 02.2018
- Help customers open and manage their bank accounts and finances
- Advise clients on financial services and resolve issues
- Provide clients with information on bank’s services and products
- Confer with clients in order to gather specific information about their backgrounds
- Guide clients through the bank’s products and services and assist them in choosing what is best for them
- Ensure that account opening forms are complete and accurate
- Manage customer bank accounts; open, close and oversee transactions
- Resolve issues with banking services and accounts
Wells Fargo
05.2014 - 05.2017
- Assist Clients and walk-in customers in determining their banking needs
- Provide advice on financial solutions
- Perform bank business promotion activities
- Process credit lines and provide information to clients regarding safe deposits and vaults
- Establish new client relationships and handle outbound outreach
- Handle self-developed pipelines of clients and prospective clients
- Process wires and cash advances from various companies
- Verify check endorsements and ensure that cash receipts are provided
- Enter all transactions into bank’s database and make sure that accuracy is maintained
- Stay in constant touch with clients in order to keep them abreast of new products and services
Night Auditor
Days Inn South
03.2014 - 05.2014
- Running daily credit card transactions through a settlement process
- Recording daily room occupancy and rate totals
- Recording revenue totals for cash, checks, and credit card transactions
- Generating automated accounting reports for the manager’s review
- Handling 3rd party reservations and ensuring proper processing
- Settling Corporate Accounts and sending reports to those entities for billing purposes
- Running computer backup systems
- Ensuring proper video monitoring for surveillance and processing
- Greeting Guest, checking them into and out of their rooms
- Responding to emergencies such as guest medical issues, criminal activities that require police, power outages
- Setting wake up calls on phone system and courtesy calls
Internet Sales Representative
Pohanka Honda of Fredericksburg
05.2013 - 03.2014
- Understands automobiles by studying characteristics, capabilities, and features; comparing competitive models; inspecting automobiles
- Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions; maintain complete knowledge of Virginia State legal collection procedures
- Qualifies buyers by understanding buyer’s requirements and interests; matching requirements and interest to various models; building rapport
- Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services
- Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile
Learning Development Consultant
Cox Communications
01.2011 - 01.2013
- Built customer loyalty through offering product suggestions to give the customer the most satisfying level of service
- Educated customers on use of Cox products to make their purchase of service or equipment seamless and worry free
- Further educated customers buy demonstrating product features and updating software for all products including wireless cable, voice, and data products
- Aid customers in reaching the appropriate Solutions Specialist when needed and ensure they were satisfied with the actions taken and that a resolution was found
- Facilitated engaging and interactive Learning Lounge discussions
- Accepted all payments via credit cards, checks and or cash in house, on line, or over the phone
- Provided a consistent customer experience through detailed documentation of all customer interactions and services provided
- Educated customers but Process all Western Union, Money Gram, and mailed payments by documenting payment on account and applying money to the account
- Provided technical support thru light triage work to repair and troubleshoot equipment and accessories
- Demonstrated product features and updated software for all products including wireless, cable, voice, and date products
- Aided in informing customers in purchasing accessories and add on features
- Built customer trust through demonstrating a superior level of product and software
- Ensured a positive customer experience by maintaining a visually appealing Learning Lounge and sales floor
Retail Sales Representative
Cox Communications
01.2008 - 01.2011
- Greeted customers upon arrival to the store
- Present and sell video, internet, and phone products
- Processed payments via credit card, checks, or cash in house
- Deposited collected payments
- Opened and closed retail store daily
- Selling of all cable related accessories
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VAAssociate of Applied Science - General Studies
J Sargeant Reynolds Community College
Richmond, VAHigh School Graduate -
Courtland High School
01.2002
Skills
- Meeting Sales Goals
- Motivation for Sales
- Selling to Customer Needs
- Financial Skills
- Documentation Skills
- Scheduling
- Telephone Skills
- Listening
- Verbal Communication
- Customer Focus
- Job Knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
References
Available upon request
Timeline
Line Chef
Happy Endings Bar & Grill
11.2023 - Current
Property Claims Adjuster
Allstate Insurance Companies
11.2022 - Current
Estimate Writer and Customer Service
Claim Write
10.2020 - 11.2022
Xactimate Estimate Writer
National Appraisals
11.2018 - 07.2020
Xactimate and Billing Specialist
ServPro of Fredericksburg
06.2018 - 02.2020
Personal Banker
BB&T
08.2017 - 02.2018
Wells Fargo
05.2014 - 05.2017
Night Auditor
Days Inn South
03.2014 - 05.2014
Internet Sales Representative
Pohanka Honda of Fredericksburg
05.2013 - 03.2014
Learning Development Consultant
Cox Communications
01.2011 - 01.2013
Retail Sales Representative
Cox Communications
01.2008 - 01.2011
High School Graduate -
Courtland High School
Bachelor of Science - Psychology
Virginia Commonwealth University
Associate of Applied Science - General Studies
J Sargeant Reynolds Community College
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