James Schwick
Ridgewood,NJ
Summary
Experienced Manager with a track record of driving $5.5M+ in yearly sales at Applebee's Grill + Bar, showcasing expertise in team leadership, inventory control and exceptional customer relationship management. Spearheaded business growth through strategic planning and staff development at Bergen Brick Oven Bar & Grill. Excelled in problem solving, enhancing customer satisfaction and team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Applebee's Grill + Bar
04.2022 - Current
- $5.5M+ yearly sales
- Built and maintained a "guest first" and "WOW" mentality.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Implemented training programs for enhanced employee skills and cross-training existing employees to maximize team agility and performance.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Established a welcoming atmosphere to encourage repeat visits.
Manager/Partner
Bergen Brick Oven Bar & Grill
09.2014 - 08.2021
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Purchased adequate quantities of food, beverage, equipment and supplies, verifying product quality while adhering to food cost and budget.
- Resolved guest complaints with a focus on satisfaction to maintain positive dining experiences.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Skills
- Operations management
- Shift scheduling
- Complex problem-solving
- Staff management
- Conflict resolution
- Inventory management and ordering
- Recruiting and interviewing
- Customer service
- Team leadership
- Adaptability and flexibility
- Positive attitude
- Attention to detail
Certification
- ServSafe Certified
Timeline
Manager
Applebee's Grill + Bar
04.2022 - Current
Manager/Partner
Bergen Brick Oven Bar & Grill
09.2014 - 08.2021
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