Professional Experience Years
James Thompson
Summary
Strategic-thinking Senior Executive with 30+ years of diverse experience in the commercial property management industry. Extensive background in asset management, complex financial reporting, and construction management. Dynamic leader and mentor committed to training exception team members that can work autonomously and drive results for the business. Skilled in identifying opportunities and implementing business strategies.
Overview
30
30
3
3
Certification
Work History
Regional Commercial Property Director
Transwestern / Manulife Financial
03.2012 - 01.2024
- Managing a Portfolio of 8 commercial class A buildings, over 2 Million sq ft of mixed use commercial space in D.C. and Virginia.
- Optimized internal workflows related to asset tracking and monitoring systems for improved accuracy and efficiency in day-to-day operations.
- Stayed informed on market trends and economic factors affecting the real estate industry, allowing for strategic decisions in asset management activities.
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
- Created customized monthly reports detailing property performance metrics for owner review.
- Leveraged industry best practices in overseeing construction projects from initial planning through completion.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated professional networks by engaging in professional, industry and government organizations.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Ensured timely reporting of asset performance metrics to senior management, facilitating informed decision-making processes.
Senior Property Manager
Duke Realty
10.2010 - 08.2012
- Managed multi-site real estate portfolio with an NRA of over 1 million sq ft in Virginia (Mark Center) and Maryland.
- Coordinate and implement asset plans for each property in the portfolio.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Review property cash flow and overall property operations and recommend real estate tax appeals for properties as necessary.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Streamlined property management processes for improved efficiency and cost savings.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
Senior Property Manager
Hines
10.1999 - 10.2010
- Managed daily operations and Capital Improvement projects at 10 different Class A properties during my tenure with Hines.
- Oversaw a $46 million rehab which included 3 new stories of structural steel, all new MEP's as well as new facade.
- Implemented energy-efficient initiatives that reduced utility costs while maintaining a comfortable living environment for tenants.
- Resolved tenant disputes professionally, fostering positive community relations within the property.
- Ensured regulatory compliance by staying up-to-date on local laws governing property management practices.
- Proactively addressed potential liability concerns by conducting thorough risk assessments and implementing mitigation measures where necessary.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Enhanced tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Managed property budgets, ensuring efficient allocation of resources for optimal financial performance.
Building Director
Charles E. Smith Commercial Realty
04.1998 - 10.1999
- Building Director, managing 850,000 sqft., in and around the D.C. area.
- Major projects included complete elevator upgrades both cab and electronic components, garage renovations, complete lobby renovation and tenant buildouts.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced tenant satisfaction by addressing and resolving property maintenance issues in a timely manner.
- Managed daily operations for multiple properties, ensuring smooth functioning and high tenant retention rates.
- Conducted regular property inspections to identify potential issues and address them before escalating into costly repairs.
- Coordinated with contractors for timely completion of maintenance projects, maintaining a safe living environment for tenants.
- Developed strong relationships with tenants, fostering open communication channels to resolve concerns promptly.
Property Manager
Insignia ESG
04.1997 - 04.1998
- Property Manager, managing 400,000 sqft, in Northern Virginia
- Major projects included lobby renovations, re-caulking of entire building and parking lot repairs/ improvements and tenant buildouts.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
Education
Bachelor of Arts - Political Science And Government
George Mason University
Fairfax, VA05.1995
Skills
- Asset Management
- Contract and Vendor Management
- Capital Spending
- Cross-functional Team Leadership
- Staff Development
- Business Development
Certification
Real Property Administrator (RPA)
D.C. Property Manager License
VA Real Estate Licenses (Feb 2024)
Software
Expert User Microsoft 365
Expert User Argus Enterprise - Real Estate Evaluation and Asset Management Software
Expert User Yardi Voyager - 360 Real Estate Investment and Management Software
Timeline
Regional Commercial Property Director
Transwestern / Manulife Financial
03.2012 - 01.2024
Senior Property Manager
Duke Realty
10.2010 - 08.2012
Senior Property Manager
Hines
10.1999 - 10.2010
Building Director
Charles E. Smith Commercial Realty
04.1998 - 10.1999
Property Manager
Insignia ESG
04.1997 - 04.1998
Bachelor of Arts - Political Science And Government
George Mason University